Retail Sales and Operations Manager - Northern Region

CompAsia; Penang; On-site; MYR 70,000 - 90,000; Full time

Job summary

A dynamic retail organization is seeking a Retail Sales and Operations Manager to oversee multiple branches across the Northern Region including Penang. The role involves driving sales growth, mentoring staff, and ensuring operational compliance with company policies. Ideal candidates are results-oriented leaders with experience in sales analysis, training development, and fostering customer engagement. This position offers a challenging yet rewarding opportunity to significantly contribute to the organization's success.

Qualifications

• Proven track record in driving sales growth and operational excellence.
• Experience in training staff and developing effective training programs.
• Strong leadership and mentoring skills for team development.

Responsibilities

• Drive regional sales growth and set measurable sales targets.
• Develop and implement effective training programs for staff.
• Mentor staff and ensure compliance with company policies.
• Manage marketing campaigns and enhance customer engagement.
• Build strategic partnerships to expand market reach.

Skills

Sales growth analysis

Training program development

Staff mentoring

Customer engagement strategies

Job description

Retail Sales and Operations Manager - Northern Region

* Position is open to be based in Perak, Kulim or Penang.

Overall Background

The Regional Sales and Operations Manager is responsible for driving sales growth, ensuring operational excellence, mentoring and developing staff, and maintaining compliance with company policies. A results-oriented mindset, and the ability to align regional goals with the organization's objectives.

Summary

The role of a regional manager is challenging yet rewarding. By taking on the responsibilities of overseeing multiple branches and coordinating operations within a region, regional managers play a crucial role in the success of a company. They are leaders, strategists, and problem solvers, contributing to the growth and profitability of the organisation.

Responsibilities

1. Drive Regional Sales Growth and Achieve Targets

   Analyse regional sales data to identify trends, strengths, and areas for improvement and working closely with The Head of Business Unit.

   Set clear, measurable, and achievable sales targets for teams.

   Foster collaboration among teams to share best practices and leverage cross-region insights.

2. Develop and Implement Effective Training Programs

   Conduct a needs assessment to identify skill gaps among staff.

   Create training modules focused on product knowledge, customer engagement, and sales techniques. To work with Head of BU and HR to develop training.

   Schedule regular evaluations to measure the effectiveness of the training and make adjustments as needed.

3. Mentor and Support Staff for Operational Excellence

   Identify high-potential employees and provide them with development opportunities.

   Encourage staff to set career goals and provide resources to help them achieve these.

   Work closely with Store Supervisor and celebrate individual and team achievements to boost morale and motivation.

4. Ensure Compliance with Company Policies and Operational Standards & Operational Excellence.

   Working closely with Head of Business Unit, regularly communicate company policies and updates to all staff.

   Conduct periodic audits to ensure adherence to operational standards.

   Provide training on compliance and address any gaps proactively.

   Oversee day-to-day operations within the region to ensure efficiency and adherence to standards. Implement new processed to streamline and improve customer experience.

5. Campaign Management: Planning, executing, and evaluating marketing campaigns across various platforms (digital, print, social media, etc.).
6. Customer Engagement: Developing strategies to increase customer engagement, loyalty, and retention through various marketing initiatives
7. Partnership Program: Building and managing strategic partnerships with key industry players, malls, brands, and vendors to expand reach, increase visibility, and create mutually beneficial marketing and sales opportunities.

Key Performance Indicators (KPIs)

• Percentage of sales target achieved (monthly/quarterly/yearly).
• Growth rate of regional revenue compared to the previous period.
• Customer acquisition and retention rates.
• Average resolution time for customer or operational issues.
• Audit scores for operational compliance and standards.
• Frequency of non-compliance incidents.
• Audit and review scores for policy adherence.
• Percentage of staff completing training programs.
• Improvement in team sales performance post-training.
• Employee satisfaction scores related to professional growth opportunities.
• Net Promoter Score (NPS) or customer satisfaction ratings.
• Resolution time for customer complaints.
• Number of repeat customers and referrals.