Retail Outlet Supervisor: Lead Sales & Store Ops

DRUM FASHION SDN BHD; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading fashion retailer in Malaysia is seeking a Retail Supervisor to oversee store operations, manage staff, and ensure excellent customer service. The ideal candidate will have a minimum of SPM/Diploma/Degree in Business or a related field, along with 2-3 years of retail experience. Responsibilities include maintaining store performance, managing cash transactions, and training staff. The role offers an attractive remuneration package, including annual bonuses and staff purchase discounts.

Benefits

Attractive remuneration

Annual Bonus & Increment

Medical Benefit

Staff Purchase Discount

Qualifications

• Minimum 2-3 years of retail experience as a supervisor or manager preferred.
• Proficient in MS Office and POS systems.
• Excellent customer service skills.

Responsibilities

• Oversee the retail store’s operation and ensure smooth functioning.
• Train and provide direction to store staff.
• Manage stock control and handle cash transactions.
• Address customer inquiries and complaints.
• Promote the store through visual merchandising.
• Set up monthly schedules and shifts.

Skills

Excellent customer service skills

Ability to analyze store performance

Team management

Fast-paced environment adaptation

Education

Minimum SPM/Diploma/Degree in Business or related field

Tools

MS Office

POS systems

Job description

A leading fashion retailer in Malaysia is seeking a Retail Supervisor to oversee store operations, manage staff, and ensure excellent customer service. The ideal candidate will have a minimum of SPM/Diploma/Degree in Business or a related field, along with 2-3 years of retail experience. Responsibilities include maintaining store performance, managing cash transactions, and training staff. The role offers an attractive remuneration package, including annual bonuses and staff purchase discounts.