Retail Operations Manager (Northern)

MVC Resources; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading retail management company in Kuala Lumpur is seeking a Retail Operations Manager to oversee the day-to-day operations of their retail stores. The successful candidate will drive performance, manage area managers and store staff, and ensure compliance with company policies. This role demands a strong leader with excellent project management skills and the ability to adapt to changes. Candidates should ideally have experience with managing multiple retail locations, along with strong communication and analytical skills.

Qualifications

• Flexibility to adapt to changes in business operations.
• Motivated self-starter with the ability to work independently and collaboratively.
• Strong written and verbal communication skills.

Responsibilities

• Achieve operational objectives.
• Drive KPIs & profitability.
• Work closely with area managers to ensure smooth operations.

Skills

Leadership

Project management

Communication skills

Data analysis

Business acumen

Job description

The Retail Operations Manager oversees the day-to-day operations of retail stores to ensure efficiency, profitability, and customer satisfaction. This role involves managing area managers and store staff, optimizing sales, ensuring compliance with company policies, and implementing strategies to improve performance.

Key Responsibilities:

• Achieve operational objectives.
• Drive KPIs & profitability.
• Work closely with area managers to ensure smooth operations.
• Coach sales teams to enhance business performance.
• Support store expansion plans.
• Conduct business analysis & prepare presentations.
• Manage and develop people effectively.
• Liaise with key departments for business improvement strategies.
• Implement strategic marketing plans.
• Conduct regular store visits across the region.

Requirements

• Flexibility to adapt to changes in business operations.
• Strong leadership and decision-making ability.
• Motivated self-starter with the ability to work independently and collaboratively.
• Resourceful and solutions-oriented.
• Excellent project management skills with the ability to multi-task.
• Strong written and verbal communication skills.
• Proficiency in analyzing and synthesizing data.
• Strong business acumen with a solid understanding of retail KPIs.
• Experience overseeing approximately 35 or more retail outlets is highly preferred.