Retail Operations Lead — Training & Customer Excellence

Feruni Ceramiche Sdn Bhd; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading retail company in Selangor is seeking a candidate to lead operational efficiency and enhance store performance. This role includes overseeing daily store operations, designing training programs for staff, and monitoring performance metrics. Ideal candidates will have a Bachelor's Degree, at least 5 years of experience in retail operations or sales leadership, and strong CRM/ERP expertise. A commitment to improve team capabilities and deliver exceptional customer experiences is essential.

Benefits

Comprehensive Medical Coverage

Work-Life Balance

Wellness & Lifestyle Perks

Free Parking

Qualifications

• Minimum 5 years of experience in retail operations or sales leadership.
• Proven experience in training and improving team performance.
• Familiarity with technical or concept-based product selling is a plus.

Responsibilities

• Oversee daily store operations and ensure professionalism.
• Design and deliver structured training for team empowerment.
• Monitor performance using sales and operational KPIs.

Skills

Training and coaching

CRM/ERP proficiency (Microsoft Dynamics 365)

Excellent communication

Leadership skills

Education

Bachelor's Degree

Job description

A leading retail company in Selangor is seeking a candidate to lead operational efficiency and enhance store performance. This role includes overseeing daily store operations, designing training programs for staff, and monitoring performance metrics. Ideal candidates will have a Bachelor's Degree, at least 5 years of experience in retail operations or sales leadership, and strong CRM/ERP expertise. A commitment to improve team capabilities and deliver exceptional customer experiences is essential.