Retail Associate (Pavilion)

Under Armour; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global sports apparel company is seeking a Retail Associate in Kuala Lumpur to provide exceptional customer service and promote brand experience. Responsibilities include ensuring customer satisfaction, achieving sales goals, and executing product promotions. Candidates with at least one year in retail, preferably in sports, are encouraged to apply. The role requires proficiency in local dialects and the ability to work flexible hours, including weekends and public holidays.

Qualifications

• A positive working attitude, responsibility, and punctuality.
• At least one year of experience in the retail industry.
• Ability to communicate in local dialects is an advantage.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Develop and implement cross-selling strategies for appropriate products.
• Remain knowledgeable on products to enhance customer engagement.

Skills

Sales-oriented

Good communication skill

Knowledgeable on products

Education

SPM/STPM/Diploma in any field

Job description

The Retail Associate is responsible in providing superior customer service, placing importance on brand experience and customer engagement. He/she will also serve as the brand ambassador, building strong relationships with the customers and meeting store targets by generating sales opportunities.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Consistently demonstrate the Under Armour selling standards in order to deliver a positive customer experience and achieve daily sales goals
• Develop and implement cross‑selling strategies for appropriate products
• Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style
• Remain knowledgeable on products so as to enhance customer engagement and maximize sales
• Execute efficient and effective handling of all merchandise from shipment processing, floor sets, markdown optimization and replenishment systems while maintaining backroom standards

Qualifications

• Candidate must possess at least a SPM/STPM/Diploma in any field;
• Able to communicate in local dialects will be an advantage;
• At least one year experience in retail industry;
• Preferable with working experience in sports retail;
• Able to work with retail hours such as weekends and public holidays;
• Sales‑oriented and good communication skill;
• Good working attitude, responsibility and punctuality