Retail Associate - Laderach Chocolate, TWG Tea, Bacha Coffee (KLIA)

Valiram (Retail); Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company seeks a Senior Retail Associate to foster customer relationships and achieve sales goals. The role demands a minimum of 1–3 years in retail, strong communication skills, and a professional appearance. Responsibilities include driving sales, managing inventory, and ensuring smooth store operations. This position requires flexibility with working hours at Kuala Lumpur International Airport. Competitive engagement and a teamwork approach are essential for success in this role.

Qualifications

• Minimum 1–3 years of experience in retail, hospitality, or customer service
• Strong communication and interpersonal skills
• Well-groomed and professional appearance
• Detail-oriented with good organizational skills

Responsibilities

• Drive sales and achieve store targets
• Ensure store operations run smoothly
• Manage inventory and stock integrity
• Develop product knowledge and skills

Skills

Strong communication skills

Detail-oriented

Team player

Sales-driven

Job description

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, Thailand, Hong Kong, Macau, Vietnam and the Philippines.

Operating more than 500 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts.

Learn more about us at www.valiram.com

Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown)

Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc)

Accessories (Swarovski, Mont Blanc)

Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)

About the Role:

As a Senior Retail Associate/Retail Associate, responsible for creating and maintaining long-term relationships with customers to achieve sales goals. Represents the brand in a positive and professional manner to encourage recurring business. Assists customers in making informed choices by providing accurate product information and personalized service. Fosters a positive, engaging, and ethical working environment that enhances both customer satisfaction and team performance.

Key Responsibility Areas:

• Drive sales and achieve store targets
• Maintain brand image and standards
• Ensure store operations run smoothly
• Manage inventory and stock integrity
• Support reporting and documentation accuracy
• Develop product knowledge and skills

Key Requirements:

• Minimum 1–3 years of experience in retail, hospitality, or customer service environment.
• Strong communication and interpersonal skills; able to engage confidently with customers.
• Well‑groomed and professional appearance, representing the brand image at all times.
• Sales‑driven with the ability to meet and exceed individual and store targets.
• Detail‑oriented with good organizational and follow‑up skills.
• Team player with a proactive attitude and willingness to learn.
• Required to work on retail shift work, weekends, and Public Holidays (shift hours: 6am‑3pm, 10am‑7pm & 3pm‑12am)
• Willing to work in Kuala Lumpur International Airport (KLIA).

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