Retail Associate

adidas; Pasir Gudang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sports brand in Johor, Pasir Gudang seeks a Retail Associate to enhance customer loyalty and maximize sales. You will be responsible for executing store operations, maintaining visual merchandising standards, and delivering exceptional customer service. Ideal candidates should have some retail experience along with strong communication skills. Join us in a diverse work environment that values individual expression and teamwork.

Qualifications

• 1-2 months experience in sports/fashion retail environment preferred.
• Basic numeracy, literacy, and verbal communication skills.

Responsibilities

• Meet store sales and KPI targets through effective operations.
• Implement customer service standards to exceed expectations.
• Exhibit Brand Attitude and Values as a Brand Ambassador.
• Leverage product knowledge effectively during interactions.
• Process merchandise deliveries and ensure product availability.
• Collaborate respectfully with team members.

Skills

Customer service excellence

Sales skills

Retail operations

Team collaboration

Job description

Purpose & Impact On Organization

• Contribute to meeting or exceeding store sales and profit targets by:
• Passionately inspiring consumer loyalty to the Brand
• Effectively serving and selling to customers
• Diligently executing store operations

Key Responsibilities

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Knowledge, Capabilities And Experience

• Retail Professional Competencies

Minimum Qualifications

• Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment
• Basic numeracy, literacy and verbal communication skills

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.