Restaurant Outlet Manager

Yang Yang Kopi 阳洋茶室; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A modern kopitiam in Kota Kinabalu is seeking a Restaurant Outlet Manager to oversee daily operations and ensure customer satisfaction. Responsibilities include managing inventory, supervising staff, handling customer inquiries, and contributing to operational efficiency. The ideal candidate will have strong customer service, people management, and communication skills, with experience in the food and beverage industry being an advantage. Join us to redefine dining experiences with a focus on quality and efficiency.

Qualifications

• Strong focus on Customer Service to ensure exceptional dining experiences.
• Effective People Management skills to lead a diverse team.
• Proficiency in Inventory Management for a smooth supply flow.
• Ability to adapt to a fast-paced, technology-driven environment.
• Experience in F&B industry is an advantage.

Responsibilities

• Oversee daily operations and ensure customer satisfaction.
• Manage inventory and supervise team members.
• Handle customer inquiries and operational challenges.

Skills

Customer Service skills

People Management skills

Communication skills

Inventory Management

Problem-solving skills

Job description

Company Description

Yang Yang Kopi is a technology‑driven modern kopitiam that focuses on optimizing efficiency, affordability, and quality in delivering authentic Nanyang cuisine. Utilizing automation and data‑driven operations, the company streamlines kitchen workflows and reduces wait times while ensuring consistency in flavors. By redefining the traditional kopitiam model, Yang Yang Kopi is setting new benchmarks in the food and beverage industry. The company is dedicated to providing an excellent customer experience while embracing sustainable growth and scalability practices.

Role Description

This is a full‑time, on‑site position as a Restaurant Outlet Manager located in Kota Kinabalu. The Restaurant Outlet Manager will oversee daily operations, ensure customer satisfaction, manage staff, and maintain a high standard of service. Responsibilities include managing inventory, supervising team members, handling customer inquiries, and contributing to overall operational efficiency to align with the company’s vision of modern and efficient dining experiences.

Qualifications

• Strong focus on Customer Service and Customer Satisfaction skills to ensure an exceptional dining experience for all patrons
• Effective People Management and Communication skills to lead and motivate a diverse team
• Proficiency in Inventory Management to maintain a consistent and efficient flow of high‑quality supplies
• Ability to handle operational challenges and adapt to a fast‑paced, technology‑driven environment
• Experience in the F&B industry or related fields is an advantage
• Strong problem‑solving skills and a proactive approach to managing day‑to‑day challenges in a dynamic restaurant setting