Restaurant Manager

Kampachi Restaurants Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading Japanese Restaurant in Malaysia is seeking an experienced Restaurant Manager. You will oversee restaurant operations, ensure service excellence, and handle complaints while managing a team. The ideal candidate has over 10 years' experience, including 7 years in a managerial role, preferably in a Japanese restaurant, and strong leadership skills.

Benefits

Medical allowance

Miscellaneous allowance

Parking

Meal allowance

Insurance

Performance incentive

Qualifications

• Minimum 10 years of work experience, with 7 years at manager level.
• Experience in a Japanese restaurant is preferred.

Responsibilities

• Manage the restaurant as an independent profit centre.
• Establish service levels according to management standards.
• Manage reservation and booking system.
• Ensure staff are well trained to serve food and beverages.
• Analyze menu and provide recommendations to management.
• Handle guest complaints courteously.

Skills

Leadership skills

Interpersonal skills

English proficiency

MS Office skills

Presentation skills

Education

Diploma/Degree

Job description

Kampachi Restaurants Sdn. Bhd. is a leading Japanese Restaurant in Malaysia. We have been in the business for over 50 years and have received several awards for our achievement as the “Best Japanese Restaurant”.

Our culinary journey has been humbly graced by the presence of royalties, heads of state, and celebrities, and even today, it is still the first choice dining destination for those who love to have authentic Japanese cuisine and beverage.

We have organically grown to 2 outlets: 1 in Kuala Lumpur namely Kampachi Pavilion, and 1 in Selangor namely Kampachi Plaza33. Our head office is located in the heart of the Golden Triangle in Kuala Lumpur.

Job Summary

The primary objective role for Restaurant Manager is to manage restaurant as an independent “profit centre” and responsible for all revenues and expenses of the restaurant.

Job Responsibilities:

• To establish the level service in accordance to the standards set by the management
• To ensure all operating standards comply with the company policies and procedures
• To manage the restaurant’s reservation and booking system.
• To ensure all service staff are well trained to be able to serve food and beverage to guests according to the established standards
• To provide relevant statistics based on historical events and functions in the restaurant to facilitate to prepare an Annual Operating Budget
• To manage the restaurant as an individual profile centre, contributing to the overall company business turnover
• To work with Deputy General Manager to analyze and monitor our menu and products available and to provide recommendations to the Management how to remain competitive in the market
• To work with Deputy General Manager or Marketing personnel to plan and implement effective sales plan and promotional activities in the restaurant
• To manage all guest complaints in a courteous manner
• To prepare periodic reports to be submitted to the Management as and when required

Requirements:

• Minimum 10 years of working experience of which 7 years have been in the capacity of Manager level for Diploma/ Degree holders.
• Work experience in a Japanese Restaurant will be an advantage
• Good oral and written skill in English is required
• Good knowledge and skill in MS office computer application
• Possess strong leadership skill and interpersonal skill
• Posses good judgment and high maturity level
• Good presentation and report making skill

Perks and benefits: Medical Miscellaneous allowance, Parking, Meal Allowance, Insurance & Performance Incentive