Resort Reservation Department Associate

Paya Beach Resort; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A popular beach resort in Johor Bahru is seeking a dedicated individual to manage guest bookings and inquiries effectively. The ideal candidate will possess secondary education and strong language skills in English and Bahasa Malaysia, with Mandarin as a plus. Responsibilities include handling booking requests, upselling services, and ensuring high-quality customer service while adapting to a flexible work environment. Medical benefits and annual leave are provided.

Benefits

Medical benefits

Annual leaves

Flexible working environment

Qualifications

• Ability to work weekend/night shifts on a rotational basis.
• Excellent customer service orientation.
• Additional language skills in Mandarin are a plus.

Responsibilities

• Attend to guests' booking requests and inquiries via phone & email.
• Manage the property management system and back office software.
• Upsell guest rooms and recommend hotel facilities.
• Support front office department with reservation queries.
• Follow up on outstanding payments as per booking policies.
• Monitor competitors' pricing and marketing strategies.
• Make recommendations for room rate adjustments.
• Assist in other duties as assigned by management.

Skills

Proficiency in English

Proficiency in Bahasa Malaysia

Good initiative

Creativity

Team player

Digital Marketing knowledge

Education

Secondary education

Job description

Responsibilities

• Attend and respond promptly to all guests' booking requests & enquiries via phone call/emails in a polite and professional manner.
• Managing property management system & back office software to input/edit all reservations.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Working closely with our front office department & the various OTAs to support queries on any reservations.
• Active and systematic follow up on any outstanding payments as per the booking policies from all reservations.
• Daily/weekly monitoring on competitors pricing and marketing strategy.
• Making recommendations to room rates adjustment based on forecasted occupancy & market trends.
• Assisting with any other duties assigned by the management.

Job Requirements

• Willing to do weekend/night duty rotational shift (Off days compensated).
• Possess at least Secondary education.
• Proficiency in English and Bahasa Malaysia is required. Mandarin language skills will be an added advantage to support communication with Mandarin-speaking clients.
• Great team player & able to work independently.
• Passionate about delivering high quality customer service.
• Candidates who have good initiative and creativity is preferred. Well versed in OTA & Digital Marketing is preferred as well.

Benefits

• Medical benefits & annual leaves.
• Flexible & friendly working environment.