Reservations Supervisor

Minor International; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hospitality company in Johor is seeking a Reservations Supervisor to assist in managing the reservations department. The ideal candidate will have a college degree in hotel management and at least two years of experience in hotel reservations. Responsibilities include managing reservation requests and maintaining effective office administrative procedures. This role offers a great opportunity to be part of a renowned hospitality brand.

Qualifications

• A college degree in hotel management is required.
• Minimum of two years experience in hotel reservation is essential.
• Familiarity with technology in hotel operations is a must.

Responsibilities

• Assist the Reservations Manager in managing the department's operations.
• Handle incoming reservation requests to prevent backlog.
• Ensure daily follow-up systems are managed effectively.

Skills

Hotel reservation experience

Familiarity with PMS & RMS technology

Understanding of local market dynamics

Education

College degree in hotel management

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

As Reservations Supervisor, you will assist the Reservations Manager for executing the effective operation of the reservations department, to meet the business goals of the hotel according to instructions given by the Reservation Manager. Further to this, you will manage incoming reservation requests in order to avoid a backlog of reservations. You need to ensure daily trace reports/follow-up systems are handled effectively and you will maintain office administrative procedures within the department that will safeguard and detect double bookings, non guaranteed bookings, filing errors and other inaccuracies.

Qualifications

• College degree in hotel management.
• Two years experience in hotel reservation and rooms division.
• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local market, local competitors and events of the destination.