Reservations Specialist – On‑Site, Full‑time Guest Concierge

Dusit Princess Melaka; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prestigious hotel in Malaysia is seeking a full-time Reservations Agent. You will handle room booking inquiries, manage reservation systems, and provide exceptional customer service to guests. Responsibilities include addressing guest inquiries and coordinating with the reception team for accurate booking details. Preferred skills include strong reservations and customer service background, proficient communication, and a team-oriented approach. Experience in hospitality is an advantage. This is an on-site role in Malacca.

Qualifications

• Strong skills in Reservations and Customer Service.
• Excellent Communication skills and professional Phone Etiquette.
• Experience in Receptionist Duties and managing front-desk operations.
• Ability to multitask in a team-oriented environment.
• Previous hospitality or customer service experience is an advantage.
• Proficiency in multiple languages is a plus.

Responsibilities

• Handle and process room booking inquiries.
• Manage reservation systems and ensure accuracy.
• Communicate effectively with guests for a seamless booking experience.
• Provide exceptional customer service and address guest inquiries.
• Coordinate with the reception team to ensure accuracy in booking details.

Skills

Reservations

Customer Service

Communication Skills

Professional Phone Etiquette

Receptionist Duties

Multitasking

Teamwork

Multi-language proficiency

Job description

A prestigious hotel in Malaysia is seeking a full-time Reservations Agent. You will handle room booking inquiries, manage reservation systems, and provide exceptional customer service to guests. Responsibilities include addressing guest inquiries and coordinating with the reception team for accurate booking details. Preferred skills include strong reservations and customer service background, proficient communication, and a team-oriented approach. Experience in hospitality is an advantage. This is an on-site role in Malacca.