Reservations Specialist — Guest Experience & Revenue

Iconic Marjorie Hotel, a Tribute Portfolio Hotel; Bayan Lepas; On-site; MYR 150,000 - 200,000; Full time

Job summary

A prestigious hotel in Bayan Lepas is seeking a Reservations Agent to handle incoming reservation requests and provide accurate information on room rates and services. The ideal candidate should have proven experience in hospitality, strong communication skills, and proficiency in reservation software. Responsibilities include managing bookings, ensuring data privacy, and coordinating with front desk and housekeeping to meet guest requirements. Candidates with a degree in Hospitality Management will have an advantage.

Qualifications

• Proven experience in a similar role within the hospitality industry is preferred.
• Proficiency in hotel reservation software and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• High school diploma or equivalent; a degree in Hospitality Management is a plus.

Responsibilities

• Handle incoming reservation requests via phone, email, online platforms, or in person.
• Provide accurate information on room rates, availability, hotel services, and special packages.
• Enter and maintain reservations accurately in the system.
• Modify or cancel existing reservations as needed, ensuring all updates are properly documented.
• Follow up with guests on special requests, preferences, or required confirmations.
• Ensure all reservations are confirmed in writing and all required deposits or payments are collected.
• Coordinate with the front desk and housekeeping teams to ensure guest requirements are met.
• Maintain guest records and ensure data privacy and accuracy.
• Upsell rooms and hotel services to maximize revenue.
• Handle group bookings and coordinate with the sales/events team if needed.
• Resolve booking-related issues or complaints in a professional and timely manner.
• Prepare daily, weekly, and monthly reservation reports as required.

Skills

Communication skills

Interpersonal skills

Organizational abilities

Multitasking abilities

Education

High school diploma

Degree in Hospitality Management

Tools

Hotel reservation software

Microsoft Office Suite

Job description

A prestigious hotel in Bayan Lepas is seeking a Reservations Agent to handle incoming reservation requests and provide accurate information on room rates and services. The ideal candidate should have proven experience in hospitality, strong communication skills, and proficiency in reservation software. Responsibilities include managing bookings, ensuring data privacy, and coordinating with front desk and housekeeping to meet guest requirements. Candidates with a degree in Hospitality Management will have an advantage.