Reservations and Revenue Manager

Swiss-Garden Hotel & Residences; Kuantan; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading hospitality group in Malaysia is seeking an experienced Revenue Manager to oversee the reservations team and implement effective revenue-management strategies. Candidates must demonstrate at least 5 years of relevant experience within the industry and possess strong analytical and interpersonal skills. This position offers competitive remuneration, professional development opportunities, and benefits like health insurance and hotel stay discounts. Join us to enhance customer experience and drive revenue growth.

Benefits

Competitive remuneration

Health insurance

Discounts on hotel stays

Qualifications

• Minimum 5 years of experience in a reservations or revenue-management role within hospitality.
• Strong analytical and problem-solving skills with ability to interpret data.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage and coordinate the hotel’s reservations team.
• Analyse booking trends and develop revenue-management strategies.
• Prepare reports on reservations and revenue performance.

Skills

Revenue management skills

Analytical skills

Interpersonal skills

Communication skills

Customer service skills

Education

Degree in Hospitality Management

Tools

Hotel reservation software

Revenue management tools

Job description

What you’ll be doing

• Manage and coordinate the hotel’s reservations team to ensure efficient and high‑quality service
• Analyse booking trends and market data to develop and implement effective revenue‑management strategies
• Monitor and adjust room rates, package offerings, and inventory to maximise revenue and occupancy
• Collaborate with the marketing team to develop sales and promotional initiatives
• Maintain strong relationships with travel agents, online travel platforms, and other industry partners
• Prepare and present detailed reports on the hotel’s reservations and revenue performance
• Identify opportunities for process improvement and implement changes to enhance efficiency
• Provide leadership and training to the reservations team to ensure consistently high standards of customer service

What we’re looking for

• Minimum 5 years of experience in a reservations or revenue‑management role within the hospitality industry
• Strong analytical and problem‑solving skills with the ability to interpret data and make informed decisions
• Excellent communication and interpersonal skills to liaise effectively with internal and external stakeholders
• Proficient in using hotel reservation software and revenue‑management tools
• Demonstrated experience in developing and implementing successful revenue‑management strategies
• Degree in Hospitality Management, Business Administration, or a related field

What we offer

Swiss‑Garden International Hotels, Resorts & Inns is committed to providing employees with a rewarding and fulfilling work environment. We offer competitive remuneration, opportunities for professional development, and a range of benefits, including health insurance and discounts on hotel stays.

About us

Swiss‑Garden International Hotels, Resorts & Inns is a leading hospitality group in Malaysia, offering a diverse portfolio of hotels, resorts, and inns across the country. Our mission is to provide exceptional hospitality experiences and create lasting memories for our guests. With a strong focus on innovation, sustainability, and customer satisfaction, we are committed to being the preferred choice for travellers and the industry’s benchmark for excellence.

Apply now for this exciting opportunity to join our team!