Reservations & Guest Experience Specialist

Hilton Worldwide, Inc.; West Coast Division; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global hospitality leader is seeking a Reservation Agent for their location in Sabah, Malaysia. The agent will be pivotal in maximizing room sales through effective upselling and maintaining accurate reservations while ensuring exceptional guest experiences. Candidates should be university graduates with strong command over English and Chinese, alongside excellent interpersonal skills. Join a company dedicated to providing memorable experiences for guests across its diverse portfolio.

Qualifications

• Excellent command of written and spoken English and Chinese to meet business needs.
• Good interpersonal and communication skills.

Responsibilities

• Maximize room sales and revenue for the hotel, prioritizing up-selling.
• Check daily all new reservations and make sure information is correct.
• Maintain high level guest service standards.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Communication skills

Education

University graduate

Job description

A global hospitality leader is seeking a Reservation Agent for their location in Sabah, Malaysia. The agent will be pivotal in maximizing room sales through effective upselling and maintaining accurate reservations while ensuring exceptional guest experiences. Candidates should be university graduates with strong command over English and Chinese, alongside excellent interpersonal skills. Join a company dedicated to providing memorable experiences for guests across its diverse portfolio.