Remote Learning Consultant

Think Academy; Remote; MYR 150,000 - 200,000; Part time

Job summary

An educational technology company is seeking a dedicated Remote Learning Consultant to provide support for K-12 courses. Responsibilities include managing client inquiries, conducting consultation calls, and analyzing student needs. The ideal candidate possesses a Bachelor's degree, excellent communication skills, and a passion for education. This remote role offers flexible working conditions and competitive pay including bonuses based on attendance and performance.

Benefits

Flexible Remote Work

Paid Training

Commission Structure

Professional Growth

Qualifications

• Minimum 1-2 years of experience in education consulting or inside sales.
• Highly organized and detail-oriented, able to handle multiple leads.
• Enthusiastic about education and empathetic towards parents.

Responsibilities

• Effectively address client inquiries about course offerings and registration.
• Conduct consultation calls to understand students’ academic goals.
• Manage leads from digital channels and track progress in CRM.

Skills

Fluent in English

Communication skills

Organizational skills

Problem-solving

Emotional intelligence

Education

Bachelor's degree

Degree in Teaching, Education, or Mathematics

Job description

Think Academy – Kuala Lumpur, Kuala Lumpur

We are currently seeking dedicated and passionate individuals to join our remote learning consultant team, ensuring that every student experiences a smooth, well-supported, and successful academic journey!

Job Title: Remote Learning Consultant
Job type: Contract / Temporary
Working Hours: 6 days per week, 40 hours per week
Location: Remote (Anywhere in Malaysia)
Intended Start Date: ASAP

Who We Are

Think Academy U.S. (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a newly established education technology (Ed‑Tech) company providing K-12 extra‑curricular learning services through science and technology. At Think Academy, we provide full‑cycle service to foster local children’s ability to think critically, strengthen their logic skills, and help them fulfil their goals through innovative teaching techniques. We are a math‑focused after‑school program offering two core tracks: the Competition Track for advanced problem solvers and the School Common Core Track for strengthening fundamental math skills. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Role Overview

Think Academy U.S. is looking for a Remote Learning Consultant for our Elementary and Middle School courses. Learning Consultants provide expert guidance and personalized support to parents, ensuring that students’ needs are effectively met throughout their learning journey at Think Academy. In this role, you will be responsible for managing leads from our official website—contacting families immediately after a placement test request is submitted—conducting follow‑up calls, and analyzing students’ test reports to recommend the most suitable courses. You will also maintain ongoing communication with parents to ensure a smooth transition from trial to enrollment. This position requires strong communication skills, quick problem‑solving, and a thoughtful, service‑oriented mindset.

Key Responsibilities

• Effectively address client inquiries about course offerings, schedules, teaching methods, and registration processes.
• Follow up with potential clients who register or inquire through Think Academy’s official website, ensuring timely engagement and personalized communication.
• Conduct consultation calls, text messages or emails to understand students’ academic goals and recommend appropriate courses.
• Build strong relationships with parents by understanding their children’s academic needs and recommending suitable programs.
• Manage leads generated from digital channels (website, ads, social media)—track their progress in the CRM system and take ownership of the full conversion process from first contact to enrollment.
• Develop and execute plans to meet weekly/monthly enrollment targets and improve resource conversion rates.
• Collaborate with the marketing and academic teams to give feedback on lead quality, user needs, and messaging effectiveness.
• Analyze personal performance data weekly and proactively adjust communication tactics to achieve and exceed enrollment goals.

Requirements

• Bachelor's degree required; a degree in Teaching, Education, or Mathematics is preferred.
• Minimum 1‑2 years of experience in education consulting, inside sales, or customer success.
• Fluent in English, with excellent communication skills and the ability to effectively engage with parents; Mandarin proficiency is a plus.
• Enthusiastic about education and helping students succeed; empathetic towards parents' needs and concerns.
• Highly organized, detail‑oriented, and responsive—able to handle multiple leads simultaneously with accuracy.
• Strong problem‑solving and emotional intelligence when addressing parents’ needs.
• Able to work 40 hours per week, approximately 6‑7 hours per day, 6 days a week, with working hours from 6:00 AM to 1:00 PM and one day off during the weekday.
• Excellent teamwork and collaboration skills; self‑motivated and data‑driven, with a passion for helping students succeed.

Pay & Benefits

• Flexible Remote Work: Work from anywhere that suits you best!
• Paid Training: We invest in your success from day one.
• Commission Structure: Base rate + bonus (according to conversion rate) + attendance bonus.
• Professional Growth: Opportunity to advance into senior consultant or team lead roles as you gain experience. Develop strong skills in client communication, data‑driven conversion strategy, and educational consulting.
• Monthly base: 3500 MYR
• Monthly Bonus for full attendance: 200 MYR (No asking for absences during that month; work on time every day)
• Monthly Bonus for compliance of rules: 300 MYR (Fill in the conversion record table properly according to requirements)
• Conversion Bonus: 50 MYR for each successful conversion to long‑term course