Remote Healthcare Tech Support Specialist

BD Mexico; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare solutions provider in Kuala Lumpur is seeking a Customer Support Specialist to provide first-level support to clients, including doctors and pharmacies. The ideal candidate should possess 1-5 years of customer support experience and a Bachelor's degree. Strong communication skills and technical knowledge in SQL and VMware are essential. This full-time role offers an opportunity for accelerated growth in a dynamic environment.

Qualifications

• 1-5 years technical/customer support experience required.
• Ability to articulate solutions to complex technical problems.
• Exceptional attention to detail and organizational skills.

Responsibilities

• Accept inbound calls from healthcare entities.
• Document client interactions and resolve issues.
• Support installations and manage shipments to customers.

Skills

Excellent written and verbal communication skills

Time management

Multitasking

Customer service skills

Problem-solving skills

Education

Bachelor's degree preferred

Tools

SQL Server

VMware

Job description

A leading healthcare solutions provider in Kuala Lumpur is seeking a Customer Support Specialist to provide first-level support to clients, including doctors and pharmacies. The ideal candidate should possess 1-5 years of customer support experience and a Bachelor's degree. Strong communication skills and technical knowledge in SQL and VMware are essential. This full-time role offers an opportunity for accelerated growth in a dynamic environment.