Remote Customer Success Leader — E‑Commerce & Coffee

Medium; Remote; MYR 243,000 - 325,000; Full time

Job summary

A growing e-commerce brand is seeking a Customer Success Leader to oversee the end-to-end customer experience. Your role will drive customer satisfaction and loyalty through strategic leadership of a high-performing team. Candidates should present at least 5 years in client-facing operations and strong skills in e-commerce tools like Shopify and QuickBooks. Join a remote-first environment that encourages collaboration and innovation in a passionate coffee culture.

Benefits

Remote-first work environment

Leadership opportunities

Innovative workplace culture

Qualifications

• Minimum 5 years of experience in a client-facing operations or customer success role.
• At least 2 years in a leadership capacity.
• Outstanding written and verbal communication skills.

Responsibilities

• Own the end-to-end customer experience and define scalable customer success strategies.
• Build, manage, and mentor a high-performing customer success team.
• Enable the consultative sales process through client communications.

Skills

Client-facing operations

Leadership

Communication skills

Analytical skills

E-commerce operations

Tools

Shopify

QuickBooks

Job description

A growing e-commerce brand is seeking a Customer Success Leader to oversee the end-to-end customer experience. Your role will drive customer satisfaction and loyalty through strategic leadership of a high-performing team. Candidates should present at least 5 years in client-facing operations and strong skills in e-commerce tools like Shopify and QuickBooks. Join a remote-first environment that encourages collaboration and innovation in a passionate coffee culture.