【Remote】 Customer Service Representative【WFH】

SupportFinity™; Terengganu; Remote; MYR 20,000 - 100,000; Full time

Job summary

An international educational service is seeking a Remote Customer Service Representative to provide course consultations and outstanding customer support. The ideal candidate must be fluent in English and possess strong communication and problem-solving skills. This position is contract-based and allows you to work from home in Malaysia. Responsibilities include enrolling trial courses and helping students with their educational needs.

Qualifications

• Fluency in English (spoken and written).
• Quick to learn and master basic knowledge.
• Strong sense of responsibility, meticulous in work.

Responsibilities

• Enroll trial courses and manage student transfers.
• Recommend suitable classes based on progress.
• Assist teaching staff and gather feedback.

Skills

Fluency in English (spoken and written)

Good communication skills

Problem-solving skills

Tools

Graphic software experience

Job description

Overview

Think Academy U.S | Think Academy U.S | Posted Aug 28, 2025

Contract | Negotiable | Unknown

Job Title

Remote Customer Service Representative (WFH)

Location

Remote (Work from home in Malaysia)

Category

Full-time position, 40 hours per week

Pay

M$3000-4500 MYR (Base Salary + Commission)

Company Overview

TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it listed on the New York Stock Exchange (NYSE: TAL) in 2010. Think Academy, the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and more. TAL is involved in organizing educational events, charity activities, and promoting SDGs with UNESCO (Think Academy has a strategic partnership with UNESCO since 2019).

https://en.100tal.com/

https://www.thinkacademy.ca/

Job Description

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English. This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

Key Responsibilities

• Enroll trial courses for clients, set up new classes in the system, manage student transfers between classes, process student refunds, and handle mailing of course materials.
• Recommend suitable classes based on students’ learning progress to ensure the smooth delivery of educational services.
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

Qualifications

• Fluent in English (spoken and written).
• Quick to learn and master the basic knowledge required for work, with some experience in graphic software.
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
• No work experience required

Working Hours Reference

• Beijing Time: 12:00AM–03:00AM and 07:00AM–12:00PM

The successful candidate will be proactive, customer-focused, and able to interact with diverse users to deliver exceptional customer service.

About the company

Think Academy U.S

Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities.