Remote Customer Service & Ecommerce Operations Exec

Weavvehome; Remote; MYR 36,000 - 56,000; Full time

Job summary

A luxury home products company is seeking a Customer Service and Operations Executive to manage day-to-day operations in their eCommerce and retail business. The role involves supporting order management, tracking inventory, and ensuring exceptional customer service. Ideal candidates should have eCommerce experience, strong multitasking skills, and excellent communication abilities. This remote position offers flexible hours and a chance to work with a supportive team.

Benefits

Flexible work arrangements

Opportunities for growth

Collaborative team environment

Qualifications

• 1–3 years of experience in eCommerce, retail operations, or virtual assistance.
• Strong understanding of online retail processes and fulfillment workflows.
• Experience with eCommerce platforms like Shopify, Lazada, and TikTok.

Responsibilities

• Respond to customer inquiries via email, chat, or marketplace messaging.
• Assist with inventory tracking and stock level monitoring.
• Manage daily tasks such as data entry and reporting.

Skills

Attention to detail

Customer first mentality

Strong problem-solving skills

Multitasking ability

Excellent communication in English

Tools

Google Sheets

Microsoft Office

Google Workspace

eCommerce platforms (Shopify, Shopee, Lazada)

Job description

A luxury home products company is seeking a Customer Service and Operations Executive to manage day-to-day operations in their eCommerce and retail business. The role involves supporting order management, tracking inventory, and ensuring exceptional customer service. Ideal candidates should have eCommerce experience, strong multitasking skills, and excellent communication abilities. This remote position offers flexible hours and a chance to work with a supportive team.