Remote Bilingual Customer Service Executive (Malay/English)

SummitNext Technologies Sdn Bhd; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading technology and BPO provider in Malaysia is looking for a Customer Service Executive to provide exceptional support to clients in the logistics sector. The ideal candidate should possess excellent communication skills in English and Malay, with a diploma or higher, and a customer-oriented mindset. This full-time position offers benefits such as EPF, SOCSO, and opportunities for professional development. Applicants must be based in Sarawak and have a stable internet connection for working from home.

Benefits

EPF, SOCSO

Birthday Leave

Annual Leave

Maternity Leave

Parental Leave

Opportunities for promotion

Professional development

Qualifications

• Excellent English and Malay communication skills (written, verbal, listening).
• 1-2 years of BPO experience is an advantage.
• Stable internet connection required for work from home.

Responsibilities

• Respond to customer inquiries through calls and emails.
• Resolve customer complaints to achieve high satisfaction.
• Record customer complaints using the internal system.

Skills

Excellent communication skills in English and Malay

Customer-oriented mindset

Pleasant interpersonal skills

Ability to work in a fast-paced environment

Proficiency in office software

Education

Diploma and above

Job description

A leading technology and BPO provider in Malaysia is looking for a Customer Service Executive to provide exceptional support to clients in the logistics sector. The ideal candidate should possess excellent communication skills in English and Malay, with a diploma or higher, and a customer-oriented mindset. This full-time position offers benefits such as EPF, SOCSO, and opportunities for professional development. Applicants must be based in Sarawak and have a stable internet connection for working from home.