Remote BI Analyst — Turn Data into Strategy & Impact

The Lifetime Value Co.; Remote; MYR 60,000 - 90,000; Full time

Job summary

A leading analytics firm is seeking an Analyst to join their team in Batu Pahat, Malaysia. In this remote-friendly role, you will influence business strategy and enhance decision-making by leveraging data analysis. The ideal candidate must have a Bachelor's degree in a quantitative field and at least 2 years of experience in customer care analytics. Key responsibilities include developing metrics, analyzing customer service data, and creating compelling visualizations. Join a passionate team dedicated to growth and innovation.

Benefits

Remote-friendly work environment

Opportunity for professional growth

Collaboration with a dynamic team

Qualifications

• 2+ years of relevant work experience as an analyst in the customer care sector.
• Ability to balance multiple priorities and challenge the status quo.
• Familiarity with subscription-business models or e-commerce is preferred.

Responsibilities

• Influence business strategy through data-driven insights.
• Analyze customer service data and implement improvement practices.
• Design dashboards and reports for partner teams in Looker.

Skills

Data storytelling

SQL

Business analysis

Attention to detail

Education

Bachelor’s degree in STEM or similar quantitative field

Tools

Looker

Excel

Tableau

Job description

A leading analytics firm is seeking an Analyst to join their team in Batu Pahat, Malaysia. In this remote-friendly role, you will influence business strategy and enhance decision-making by leveraging data analysis. The ideal candidate must have a Bachelor's degree in a quantitative field and at least 2 years of experience in customer care analytics. Key responsibilities include developing metrics, analyzing customer service data, and creating compelling visualizations. Join a passionate team dedicated to growth and innovation.