Relationship Manager, SME Plus - Klang Valley 4 MY

CIMB Group Holdings Berhad; Klang City; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial institution in Klang City is seeking an experienced individual to conduct customer profitability analysis and develop account strategies. The role involves serving as the primary contact for banking inquiries, building relationships with key decision-makers, and conducting financial analyses. The ideal candidate will ensure compliance with KYC requirements, drive portfolio growth, and uphold documentation integrity. This position offers opportunity for impact within the financial services sector.

Responsibilities

• Conduct customer profitability analysis and formulate account strategies in collaboration with product specialists.
• Serve as the primary point of contact for customers on inquiries related to banking products.
• Build and maintain professional relationships with key decision-makers.
• Identify potential prospects and ensure compliance with KYC requirements during onboarding.
• Perform financial and risk analysis to support decision-making.
• Collaborate with other departments to drive portfolio growth.
• Conduct periodic portfolio health checks and ensure documentation integrity.
• Proactively monitor asset quality and initiate appropriate actions.

Job description

Job Responsibilities

• Conduct customer profitability analysis and formulate account strategies in collaboration with product specialists for both existing and prospective clients. Implement account plans, including cross‑selling initiatives or exit strategies where appropriate.
• Serve as the primary point of contact for customers on all inquiries related to credit, deposits, and other banking products and services, including operational matters.
• Build and maintain strong professional relationships with key decision‑makers such as CEOs, CFOs, Heads of Treasury, and Heads of HR.
• Develop new business opportunities by identifying potential prospects, engaging through various communication channels and visits, and ensuring compliance with Know‑Your‑Customer (KYC) requirements and due diligence during onboarding.
• Perform comprehensive financial and risk analysis to support sound decision‑making. Prepare and submit well‑structured credit proposals for approval in accordance with internal policies, regulatory guidelines, and applicable rules.
• Collaborate with other product lines and departments to drive portfolio growth, leverage cross‑selling opportunities, and ensure timely and accurate delivery of services.
• Conduct periodic portfolio health checks, including annual credit reviews, verification of legal and security documentation, insurance renewals, and accurate system updates post‑disbursement or upon changes.
• Proactively monitor asset quality, identify early warning signals, and initiate appropriate actions such as restructuring, rescheduling, or legal recovery measures.
• Undertake additional responsibilities as assigned by Bank management from time to time.
• Ensure proper maintenance of credit files and uphold accountability for documentation integrity.