Relationship Manager, Commercial Banking Centre

CIMB; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a professional to manage customer profitability analysis and develop key business relationships. The successful candidate will serve as the primary contact for clients regarding credit and deposit queries, execute account strategies, and perform financial and risk analysis. Exceptional communication and relationship-building skills with decision-makers are essential. The role involves close monitoring of customer portfolios and involves completing various analytical tasks to ensure proper account management.

Qualifications

• Strong analytical and financial risk assessment skills.
• Proven ability to develop customer relationships with senior executives.
• Excellent communication skills to manage customer queries effectively.

Responsibilities

• Conduct customer profitability analysis and execute account strategy.
• Be the first-line contact for customer queries on credit and deposits.
• Develop new business relationships and identify suitable prospects.
• Perform financial analysis and prepare credit presentations.
• Monitor the asset quality of customer portfolios.

Job description

1. Conduct customer profitability analysis and account strategy formulation with the help of product specialists, as required, for both existing and potential clients. Execute the account strategy plan including cross‑selling activities or phase‑out activities.
2. Be the first‑line primary contact person for the customer on all queries relating to credit, deposits and other products and services including on operational issues.
3. To develop and maintain professional customer relationships with key decision makers (viz. CEO, CFO, Head of Treasury, Head of HR etc).
4. To develop new business relationships by identifying suitable prospects and using various means of communication and visits to seek out suitable business opportunities. Understand Know‑Your‑Customer processes involved and carry out proper due diligence when on‑boarding a new customer.
5. To perform financial & risk analysis, evaluation and decision‑making and to submit well written credit presentations/memos/proposals for approval by the relevant Approving Authority based on the rules, regulations, policies, procedures and guidelines of the Bank and those of relevant regulatory authorities, as applicable.
6. Coordinate with other product lines, departments and units for overall development of the portfolio including tapping on cross‑selling opportunities as well as ensuring prompt and proper delivery of relevant services.
7. To conduct a periodic health check on the portfolio of customers including but not limited to an annual review of the credit‑worthiness of existing borrowing/financing accounts, to ensure and to confirm that all legal /security documentation is intact and legally enforceable, insurance policies are current and renewed on expiry, in addition to ensure that data is correctly and accurately updated in the system after disbursement or any changes requested.
8. To proactively monitor the asset quality of customers in the portfolio by detecting early warning signs and to promptly undertake or initiate debt/financing restructuring, rescheduling or legal recovery action, as applicable.
9. To undertake any other related tasks as determined by the management of the Bank from time to time.
10. To take accountability in ensuring credit files are properly maintained.