Regional Executive, Quality Assurance (Supplier)

Zuspresso; Shah Alam; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading food and beverage company in Malaysia is seeking a Regional Executive for Quality Assurance to oversee supplier governance and compliance with safety standards. Responsibilities include conducting audits, resolving quality issues, and coordinating product testing. The ideal candidate holds a degree in Food Science and has at least 1 year of relevant experience. Fluent communication in English and Malay is essential, with additional Chinese proficiency preferred. A proactive and detail-oriented approach is required for this on-site role.

Qualifications

• At least a Degree in Food Science, Food Science & Technology, Quality Assurance, or Engineering.
• Minimum 1 year of experience in Quality Assurance or Food Safety.

Responsibilities

• Conduct supplier audits across multiple countries.
• Address and resolve quality and safety issues.
• Act as regional QA responder for supplier-related product incidents.

Skills

Supplier management

Quality assurance

Fluent in English

Fluent in Malay

Problem solving

Education

Degree in Food Science

Training in FSMS standards

Job description

Regional Executive, Quality Assurance (Supplier)

Responsibilities

• Regional Supplier Governance and Auditing
  • Conduct supplier audits (approval, routine, ad-hoc) across multiple countries in alignment with group FSQ standards.
  • Evaluate and monitor supplier performance, work with suppliers to address and resolve quality and safety issues, including defects or inconsistencies.
  • Harmonize audit frequency and documentation across markets based on supplier risk profiling, PSR status, and Supplier Performance Score.
  • Provide supplier onboarding support to new markets including guidance on QA tools, documentation, and approvals.
• FSQ Compliance and Documentation Review
  • Perform Product Safety Review (PSR) on cross-border suppliers and ingredients.
  • Maintain centralized QA documentation and ensure traceability for audit and regulatory purposes.
• Incident Response and CAPA Oversight
  • Act as regional QA responder for supplier-related product incidents, recalls, and quality complaints from markets.
  • Work with vendors on timely investigation, root cause analysis, and issuance of Corrective & Preventive Actions (CAPA).
  • Support the development of incident metrics and dashboards across country teams.
  • Track, update, and report on regional supplier scorecards including defect rates, audit results, and incident history.
  • Facilitate cross-functional reviews with Procurement and Operations to recommend supplier upgrades or offboarding.
  • Use analytics to inform strategic sourcing decisions and highlight quality improvement opportunities.
• Product Quality Validation
  • Coordinate cross-market testing for new products, ingredients and food items to ensure consistency and regulatory fit.
  • Collaborate with BU teams to align PSR evaluations with retail readiness and customer safety expectations.
• Outlet Regular Audit (ORA)
  • Conduct Outlet Regular Audit (ORA) to stay relevant and compliant with Retail Operation workflow, procedures and requirements.
• General Responsibilities
  • Work closely with suppliers and internal teams to resolve quality-related issues promptly.
  • Perform any other special project/task assigned by superior/management.

Qualifications & Experience

• At least a Degree in Food Science, Food Science & Technology, Quality Assurance, Engineering or other related disciplines.
• Formal background or training in technical areas relevant to FSMS standards (HACCP / GFSI).
• Minimum 1 year of experience in Quality Assurance, Supplier Quality, or Food Safety in the food and beverage industry, preferably within Quick Restaurant Services line.
• Fluent in English and Malay (spoken and written). Chinese is an added advantage.
• Good knowledge of supplier management and auditing processes, food safety standards, quality assurance terminology, implementations, methods and tools.
• Technical knowledge and hands on experience in handling certification audits such as GFSI is preferred.
• Proactive, structured and adaptable to cross-cultural work settings.
• Strong communicator and problem solver, with regional stakeholder engagement capability.
• Committed to quality integrity, detail-oriented, and organized in multitasking.
• Able to articulate new information quickly and react positively to new and challenging opportunities.
• Possess own transport and willing to travel.