Regional E-Commerce Operations Manager

Randstad; Puchong; On-site; MYR 80,000 - 120,000; Full time

Job summary

A well-established multinational corporation seeks an entrepreneurial E-Commerce Operations Manager in Puchong, Malaysia. This founder-style role involves leading the development of a proprietary e-commerce platform from scratch, coordinating with cross-functional teams, and optimizing operations. Ideal candidates should have at least 5 years in e-commerce and experience with major marketplaces. Strong analytical and independent working skills are essential for success in this lean, dynamic environment.

Qualifications

• Minimum 5 years in e-commerce operations; experience within a major marketplace is preferred.
• Strong capability in analyzing sales data to optimize performance.
• Highly independent and can operate without much direction.

Responsibilities

• Lead setup of a new e-commerce platform and define operational roadmap.
• Coordinate with teams for seamless order fulfillment.
• Formulate plans to drive platform traffic and optimize conversion rates.
• Work with IT to align platform features with commercial goals.
• Build and train the local e-commerce team as operations grow.

Skills

E-commerce operations

Platform strategy development

Sales data analysis

Cross-functional coordination

Education

Diploma or equivalent

Job description

Our client is a well‑established multinational corporation launching an independent digital division. We are seeking an entrepreneurial E‑Commerce Operations Manager to spearhead this greenfield project.

Job Details

• Reporting to: GM for APAC
• Location: Puchong, Malaysia
• This rare founder‑style role will build a proprietary e‑commerce platform from the ground up—starting with Malaysia as the global pilot market before scaling across APAC and eventually global markets.

The Role

• Lead the setup of a new proprietary e‑commerce platform, defining the operational roadmap and store policies without an existing playbook.
• Coordinate with cross‑functional teams including Product, Customer Service, Warehouse, and Logistics to establish a seamless fulfillment loop.
• Formulate annual and quarterly operational plans to drive platform traffic, optimize conversion rates, and manage promotional campaigns.
• Partner with the internal IT team to ensure the platform’s features and UI/UX logic align with commercial goals (no backend coding experience required).
• As the pilot succeeds, build and train the local e‑commerce team.

Experience & Qualifications

• Diploma or equivalent.
• Minimum 5 years in e‑commerce operations; experience within a major marketplace (Shopee, Lazada, TikTok Shop, Amazon, etc.) is highly preferred.
• Strong capability in developing platform strategies and analyzing sales data to optimize performance.
• Highly independent and can "hit the ground running" in a lean structure without much direction.

Contact

To apply online, please use the relevant link provided. Alternatively, contact Daniel at 0169301789 or connect with him on LinkedIn at LinkedIn for further information.

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