Regional Director, Enterprise Client Success (Remote)

First Advantage; Kuala Lumpur; Hybrid; MYR 180,000 - 250,000; Full time

Job summary

A global background screening leader is seeking an Associate Director of Client Management in Kuala Lumpur. This role will lead a high-performing team, ensuring client satisfaction and retention. The ideal candidate will have over 10 years of experience in customer success or account management within B2B environments, alongside strong leadership and relationship skills. Candidates with a background in HRTech or SaaS are preferred. The company promotes a remote-first work culture, supporting effective client engagement across Asia.

Benefits

Work-life harmony with remote-first approach

Dynamic international team culture

Leadership opportunities with impact

Qualifications

• 10+ years in Customer Success or Account Management, with leadership in regional/global teams.
• Strong track record in managing B2B client relationships in HRTech, SaaS, or professional services.
• Fluency in Cantonese is a plus.

Responsibilities

• Lead and develop a team of client managers across Asia.
• Build and maintain relationships with key clients.
• Manage escalations and ensure client satisfaction.

Skills

Leadership

Communication

Analytical skills

Relationship management

Problem solving

Education

Bachelor’s degree

MBA or equivalent

Tools

MS Office

CRM system like Salesforce

Job description

A global background screening leader is seeking an Associate Director of Client Management in Kuala Lumpur. This role will lead a high-performing team, ensuring client satisfaction and retention. The ideal candidate will have over 10 years of experience in customer success or account management within B2B environments, alongside strong leadership and relationship skills. Candidates with a background in HRTech or SaaS are preferred. The company promotes a remote-first work culture, supporting effective client engagement across Asia.