Regional Aftersales Manager

BYD Malaysia; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading automotive company in Malaysia is seeking an experienced professional to oversee service activities at dealer locations. This role includes evaluating spare parts operations, supervising dealerships for exceptional customer service, and assessing readiness in aftersales operations. The ideal candidate will possess a bachelor's degree and strong communication skills, with fluency in English, Bahasa Malaysia, and Mandarin. A background in after sales within the OEM/IAM field is required, alongside proficiency in MS Office and CRM software.

Qualifications

• Bachelor's degree in Business Administration, Automotive Engineering, or related field.
• Strong background in After Sales with a proven track record in the OEM/IAM field.
• Profound understanding of dealership operations and service standards.
• Commercial and aftersales acumen with strong communication and presentation skills.
• Willingness to travel within the region.

Responsibilities

• Oversee service activities at dealer locations for compliance.
• Evaluate spare parts operations for efficiency.
• Supervise dealerships to ensure exceptional service.
• Monitor Customer Satisfaction Index (CSI) and Net Promoter Score (NPS).
• Assess readiness in aftersales operations.

Skills

After Sales Background

Communication Skills

Relationship Building

Self-Motivation

Language Proficiency in English

Language Proficiency in Bahasa Malaysia

Language Proficiency in Mandarin

Education

Bachelor's degree in Business Administration or Automotive Engineering

Tools

MS Office

CRM Software

Job description

Responsibilities

• Oversee and ensure that service activities at dealer locations adhere to company standards.


• Evaluate spare parts operations at dealerships to ensure efficiency and compliance.


• Supervise dealerships to ensure the delivery exceptional service experiences for customers.


• Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) performance at dealerships.


• Assess dealership readiness in aftersales operations, including facility standards, manpower adequacy, and process compliance.


• Identify technical and non-technical training needs for dealership staff.


• Develop service marketing and promotional strategies at regional or dealership levels.


• Coordinate after-market activities and implement service campaigns.


• Create comprehensive business and strategic plans aligned with company objectives.


• Prepare and submit regular reports based on on-site visit activities.


• Utilize report findings to provide improvement recommendations and analysis to management, aimed at optimizing aftersales operations.

Qualifications

• Bachelor's degree in Business Administration, Automotive Engineering, or related field.


• Strong background in After Sales with a proven track record in the OEM/IAM field.


• Profound understanding of dealership operations and service standards.


• Commercial and aftersales acumen with strong communication and presentation skills.


• Language Proficiency: Fluency in English, Bahasa Malaysia, and Mandarin due to business requirements.


• Self-motivation, influencing, and relationship-building skills.


• Proficient in MS Office and CRM software.


• Willingness to travel within the region.