Refunds & Financial Crime Intelligence Analyst

Revenue Group; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A financial technology firm in Malaysia is seeking a Financial Crime Intelligence Officer to oversee daily refund processing within E-wallet and payment schemes. This role involves verifying transaction details and maintaining accurate records, alongside effective communication with customers and merchants. The ideal candidate has a relevant degree, certifications in dispute resolution, and at least 3 years of experience in financial crime or chargeback management. This position plays a vital role in compliance and operational efficiency.

Qualifications

• Degree in International Management or equivalent qualification.
• Minimum 3 years of experience in Financial Crime or Chargeback.
• Certification in Dispute Resolution related to Visa and Mastercard is required.

Responsibilities

• Process refunds for E-wallet and payment schemes daily.
• Verify transaction details for accurate refunds.
• Maintain meticulous records for auditing purposes.
• Communicate with customers and merchants regarding refunds.
• Perform daily reconciliations with the Finance department.

Skills

Refund processing

Financial reconciliation

Customer communication

Market intelligence

Education

Degree in International Management

Diploma in Technology Management

Certification in Dispute Resolution for Visa and Mastercard

Job description

A financial technology firm in Malaysia is seeking a Financial Crime Intelligence Officer to oversee daily refund processing within E-wallet and payment schemes. This role involves verifying transaction details and maintaining accurate records, alongside effective communication with customers and merchants. The ideal candidate has a relevant degree, certifications in dispute resolution, and at least 3 years of experience in financial crime or chargeback management. This position plays a vital role in compliance and operational efficiency.