Receptionist & Facilities Administrator

JLL; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading real estate services firm is looking for a Receptionist to be the face of the company. This role includes providing excellent customer service, managing office supplies, and maintaining a welcoming environment. Candidates should have at least a year of experience in a corporate setting, be proactive, and possess strong organizational and communication skills. Join us in creating great experiences for our clients in Shah Alam, Malaysia.

Qualifications

• At least 12 months of experience in a corporate environment, particularly in reception and administration.
• Experience in facilities, property management, or hospitality is ideal.
• Strong written and verbal communication skills.

Responsibilities

• Create a welcoming and professional image for the company.
• Assist with facilities management and ensure a safe workplace.
• Manage office supplies, booking meeting rooms, and maintain records.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving

Job description

Job Description

JLL supports the Whole You, personally and professionally. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

We are looking for: Receptionist

Location: Kuala Lumpur

Working Hours: Normal (5 days/week)

What this job involves

Building Great Impressions And Experience

• You’ll be the face of JLL—that’s why creating a welcoming yet professional image of the company is vital to your role.
• As our stakeholders’ first point of contact, you should make them identify immediately that we are the kind of company they would want to do business with.
• Therefore, you must demonstrate high levels of customer service and integrity, especially in handling enquiries, issues and complaints.

Keeping a well-oiled workplace

• Together with the facilities management team, you’ll help ensure that clients, vendors and employees enjoy a safe and positive experience.
• You’ll be trained to follow escalation and incident reporting procedures, and comply with the firm’s safety guidelines and strategies.
• Your responsibilities also include, but are not limited to: booking meeting rooms; managing office supplies inventory; handling paperwork on maintenance-related activities; and updating the phone directory and company brochures. You’ll also be expected to assist the facilities management team in overseeing contractors on-site and finding vendors and services.

Office utilization data compilation & entry into tracker

• Electricity/Water/Space Occupancy data
• Waste management
• Pantry consumables in/out tracker
• Locker & cabinet tracker
• Assisting for PO/DO/Invoice, maintaining files and reports and all other facilities related files.
• Other assigned administrative tasks

Inventory Management

• Manage stock take for goods in and out (Sundries / Stationery / First Aid Item)
• To inspect for all the first aid box once a month (physically)
• Ensure all consumables items are being tracked and replenished on daily/weekly/monthly basis
• Obtain quotations from approved vendor list (Pantry items/ first aid/ Stationeries item)
• To follow up closely with vendors regarding the delivery timeline & process
• Stock count & reporting of goods on monthly basis

Workplace coordination

• Floor ambassador floor walk
• Event or meeting coordination requested by client.
• Engaging with clients for the feedback on facilities and daily operation works.
• Assisting to send the work permit to building management
• Other ad-hoc request from client

Client onboarding support

• Support business administrators on new joiner/leavers arrangements - access card application/collection
• Prepare the starter pack for the new joiners
• Keep track & reporting on starter pack inventory

Sound like you? To apply, you need to be

Knowledgeable And Experienced

You should have at least 12 months of experience in a corporate environment, particularly in reception and administration. An experience in facilities, property management, hospitality or related field is ideal will go a long way.

A positive thinker and strong communicator

Are you a confident, energetic and customer-oriented? Can you interact with stakeholders across all levels? A great match for this job would be someone who has good presentation skills, approachable manner as well as superb written and good communication skills.

Organisational and professional

You should know how to remain calm and professional, and maintain a proactive and positive attitude, especially in managing multiple operational matters under stressful situations. You must be able to manage conflicting priorities and apply holistic approaches for long-term solutions, while complying with the firm’s procedures and standards.

Apply today!