receptionist

Hotel; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A boutique hotel in Kuala Lumpur is seeking a Front Desk Receptionist to manage guest check-ins, respond to inquiries, and maintain records. The role requires strong communication skills and the ability to work shifts, including weekends. Candidates should have a minimum SPM/Diploma in Hospitality or a related field, good command of English, and be open to training. The position offers a competitive salary along with attendance and performance incentives.

Benefits

Competitive salary with incentives

Training provided

Clear career advancement

Annual leave

Comfortable working environment

Qualifications

• Minimum SPM/Diploma (Hospitality or related field is an advantage).
• Good command of English; Mandarin or Malay is a plus.
• Basic computer skills (MS Office, email, WhatsApp; PMS system training provided).
• Pleasant personality, professional grooming, strong communication skills.
• Able to work on shifts, weekends, and public holidays.
• Fresh graduates encouraged to apply.

Responsibilities

• Handle guest check‑in, check‑out, reservations, and payments.
• Respond to guest inquiries via phone, email, WhatsApp, and walk‑in.
• Maintain accurate records of guest information and daily reports.
• Coordinate with housekeeping, maintenance, and operations departments.
• Provide information about hotel facilities and local attractions.
• Ensure front desk reception and lobby area are clean and presentable.
• Resolve guest complaints and elevate issues when necessary.

Skills

Good command of English

Pleasant personality

Strong communication skills

Education

Minimum SPM/Diploma in Hospitality or related field

Tools

MS Office

PMS system

Job description

Front Desk Receptionist

Chill Suites Kuala Lumpur

📍 Bukit Bintang, Kuala Lumpur

💼 Full-time | Shift-based | Hospitality / Hotel

Job Responsibilities

• Handle guest check‑in, check‑out, reservations, and payments
• Respond to guest inquiries via phone, email, WhatsApp, and walk‑in
• Maintain accurate records of guest information and daily reports
• Coordinate with housekeeping, maintenance, and operations departments
• Provide information about hotel facilities and local attractions
• Ensure front desk reception and lobby area are clean and presentable
• Resolve guest complaints and elevate issues when necessary

Requirements

• Minimum SPM/Diploma (Hospitality or related field is an advantage)
• Good command of English; Mandarin or Malay is a plus
• Basic computer skills (MS Office, email, WhatsApp; PMS system training provided)
• Pleasant personality, professional grooming, strong communication skills
• Able to work on shifts, weekends, and public holidays
• Fresh graduates encouraged to apply

Benefits

• Competitive salary with attendance and performance incentives
• Training provided | Clear career advancement
• Annual leave
• Comfortable working environment in a boutique hotel

Location

Chill Suites Kuala Lumpur

No. 22A, Jalan Galloway, Bukit Bintang, KL