Real-Time Operations Analyst — Scheduling & Insights

Recruit Express; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is seeking a Real Time Analyst to monitor call volumes, ensure agent attendance, and adhere to schedules. The selected candidate will assist in creating performance metrics and setting targets, along with producing regular reports for management. Candidates with experience in performance analytics are encouraged to apply for this opportunity with a salary of up to RM 4200.

Responsibilities

• Monitor call volumes, agent attendance, and schedule adherence.
• Assist in developing performance metrics and setting targets.
• Produce regular reports — daily, weekly, and monthly.

Job description

A recruitment agency in Kuala Lumpur is seeking a Real Time Analyst to monitor call volumes, ensure agent attendance, and adhere to schedules. The selected candidate will assist in creating performance metrics and setting targets, along with producing regular reports for management. Candidates with experience in performance analytics are encouraged to apply for this opportunity with a salary of up to RM 4200.