Quality Team Lead – BPO Excellence & Coaching

Teleperformance; George Town; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading BPO company is seeking a Quality Team Lead in George Town, Penang to oversee quality assurance processes. The ideal candidate will have 3-5 years of experience in Quality Assurance, particularly in a BPO/call center, and will be responsible for leading a team, ensuring quality standards, and driving performance improvements. Strong analytical and leadership skills are essential along with fluency in Cantonese and English.

Qualifications

• Minimum 3–5 years’ experience in Quality Assurance within a BPO environment.
• At least 1–2 years in a team lead or supervisory role.
• Flexibility to work on rotational shifts.

Responsibilities

• Lead and manage a team of Quality Analysts.
• Ensure adherence to quality standards across operations.
• Provide actionable insights to improve performance.
• Develop and maintain QA frameworks and reports.
• Conduct calibration sessions for evaluation consistency.

Skills

Fluent in Cantonese

Fluent in English

Analytical skills

Communication skills

Leadership abilities

Coaching abilities

Education

Bachelor’s degree or diploma

Tools

QA tools

Job description

A leading BPO company is seeking a Quality Team Lead in George Town, Penang to oversee quality assurance processes. The ideal candidate will have 3-5 years of experience in Quality Assurance, particularly in a BPO/call center, and will be responsible for leading a team, ensuring quality standards, and driving performance improvements. Strong analytical and leadership skills are essential along with fluency in Cantonese and English.