Quality Engineer

Premium Sound Solutions Sdn Bhd; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A manufacturing company in Malaysia is seeking a Quality Assurance professional responsible for ensuring compliance with IATF and Customer Specific Requirements. The role entails leading quality improvement initiatives, managing audit processes, and addressing customer quality issues. Candidates should have 3-5 years of relevant experience and a Bachelor's degree in Engineering or Science. Strong knowledge of ISO standards and quality engineering tools is essential for success in this position.

Qualifications

• 3–5 years of experience in manufacturing or quality management.
• Solid understanding of ISO/TS 16949 and ISO 9001 standards.
• Experience in managing customer quality concerns.

Responsibilities

• Ensure compliance with IATF requirements and CSR.
• Lead and manage internal quality improvement projects.
• Document 8D lessons learned from customer feedback.

Skills

ISO/TS 16949

ISO 9001

SPC

MSA

FMEA

Six Sigma

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Science

Job description

1. Quality System Assurance

• Ensure compliance of work processes with IATF requirements and Customer Specific Requirements (CSR).
• Ensure compliance of work processes with all global and site-level Quality Management procedures.

2. New Project (PCP) Quality Assurance

• Act as a QE team member for projects assigned by the supervisor.
• Responsible for task assignments by the Project Manager.
• Review Customer Specific Requirements (CSR) with the project team.
• Ensure that the Product Creation Process is followed in the development of automotive transducers and/or related deliverables based on project requirements.
• Ensure adherence to the Production Part Release Process.
• Conduct Quality Assessments (where applicable).
• Coordinate and prepare product PPAP for approval.
• Support TTR/TR activities, continuous improvement, and ensure a 5-star launch.

3. Manufacturing Quality Assurance

• Approve finished products to ensure compliance with product specifications and safety requirements that meet customer expectations.
• Ensure timely compliance with new and updated Customer Specific Requirements during the mass production phase.
• Approve new products for delivery.
• Lead and drive continuous quality improvement initiatives and address quality issues.
• Evaluate product and process risks during 4M changes, including PFMEA and Control Plan reviews.
• Assess risks and changes related to process modifications.

4. Customer Incident Handling (0-km and Warranty)

• Act as the team leader in cases of customer quality issues and interface directly with the customer or customer team.
• Lead return failure analyses and provide effective countermeasures to non-conformances using the 8D approach.
• Ensure customer complaints are registered in SharePoint and tracked accordingly.
• Ensure problem-solving activities follow the 8D methodology, including adherence to 1-2-14 response timelines.
• Perform data analysis on field failures, 0-km incidents, product recalls, and audits; define continuous improvement actions as per IATF requirements.
• Conduct risk analyses based on lessons learned from product recalls, audits, field returns, and complaints per IATF standards.
• Document 8D lessons learned.
• Review monthly field failure analysis and define improvement action plans.

5. General Quality Work Routine

• Update BBSC (Balanced Business Scorecard) on a monthly basis.
• Ensure timely updates and tracking of 8D registrations for review.
• Participate in production KATA, root cause analyses, corrective actions, and implementation of cut-off.
• Ensure customer portals are regularly reviewed and updated, and report supplier scorecards in BBSC.
• Ensure monthly Cost of Non-Quality data is issued by the process owner and compiled by the designated data collector.
• Ensure Outgoing Quality Control (OQC) is performed in accordance with production planning and the OQC quality plan.

6. Product Audit & Requalification / Process Audit

• Lead the annual product audit review and maintain the Product Audit Matrix.
• Ensure that the product audit plan is followed.
• Review product audit reports and submit to customers on time, as required.
• Lead and ensure annual product requalification activities are conducted.
• Conduct annual process audits in accordance with IATF and customer requirements.
• Conduct internal process audits as requested by customers.

7. Quality Improvement

• Lead and manage internal quality improvement projects using appropriate methodologies with cross-functional teams.

Requirements

• Candidates with 3–5 years of relevant experience in a manufacturing or quality management environment, with a solid understanding of ISO/TS 16949 and ISO 9001 standards.
• Education: Bachelor’s degree in Engineering, Science, or a related field.
• Proven experience in managing customer quality concerns, including handling audits and complaints.
• Strong background in quality engineering with working knowledge of core quality tools and methodologies such as SPC, MSA, FMEA, and Six Sigma.
• Hands‑on experience auditing production lines using control plans and ISO/TS standards.