QA Assistant Manager

McDonald's; Selangor; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading global fast-food chain in Selangor, Malaysia seeks a Quality Assurance Manager to oversee the development and implementation of strategic quality programs. This role involves managing supplier relationships, ensuring compliance with food safety standards, and leading crisis management efforts. Candidates should possess a degree in a food-related discipline and have at least 5 years of experience in quality assurance within the food industry. A strong focus on vendor management and communication skills is essential.

Qualifications

• Minimum 5 years of relevant Quality Assurance management experience in food manufacturing or restaurant.
• Strong understanding of food safety and quality standards.
• Ability to work with cross-functional teams.

Responsibilities

• Lead development and implementation of strategic quality programs.
• Manage vendor relationships to meet quality and safety standards.
• Oversee supplier performance and compliance with McDonald's standards.

Skills

Crisis Management

Vendor Management

Quality Assurance

Food Safety Standards

Communication Skills

Education

Degree in food-related discipline

Job description

Lead the development and implements strategic and tactical programme for product, equipment and operating procedures to deliver the highest standards of quality and food safety in line with McDonald’s

Corporate guidelines and local requirements.

Lead & provides expertise to departments in appropriate areas of crisis management.

Provides and communicates Supply Chain solutions to meet customer needs & safety standards whilst maximizing business outcomes.

Participates in menu management and development process & provide expertise advice & solutions on new supplier selection & assist new suppliers to comply with McDonald’s standards for any new product identified

Lead and accountable for Quality Standards Management, Quality System Management, Quality Assurance Improvement, Quality Assurance Workflow Management.

Key customers include Suppliers, Operations Development, Marketing, Menu Management, Restaurants and Franchisees.

Principal AccountabilitiesIn addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

Quality Standards Management

Develops and implements quality standards for the whole supply chain which comply with McDonald's Corporate and local requirements

Develops and manages the business relationship between McDonald's and its suppliers to ensure they comply with all aspects of McDonald’s safety and quality standards

Provides on-going coaching and support for supplier development, directs suppliers toward becoming self-managed, whilst facilitating achievement of McDonald's expectations

Tracks supplier performance to ensure they meet McDonald's product specifications including specifications for physical, chemical and microbiological attributes.

Ensures continuous improvement and product optimization in partnership with Suppliers.

Demonstrates a genuine understanding and need for internal and external parties to comply with the highest McDonald's quality standards and is passionate about reinforcing them at every opportunity

Lead team to provide technical support for enquiries regarding product advice, raw product complaints, foreign objects, health department regulations and food safety communications

Defines, implement & establishes requirements for the food safety system and works with operations to maintain restaurant food safety standards and food handling and sanitation procedures to meet McDonald's standards and legislative requirements

Validates the quality system looking at product quality and operational aspects, analysing inspection results and trends in operations

Educates and trains stores on a regular basis for on-going improvement

Manages New Menu Development Process by formulating product lines and product testing for stability of ingredients, shelf life, quality standard and sensory taste.

Works with Menu, RSG & Training to develop new menu launch materials, assists in training and carries out regular reviews on product quality with operations

Provide expertise advice to RSG for identifying suitable equipment for new product development and new equipment release and carries out appropriate tests to check suitability in terms of micro analysis and finished product quality.

Actively participates in Cross Functional Meetings, Product Cutting, adding value through personal knowledge and understanding of Quality Assurance requirements and best practices

Builds and maintains working relationships to clarify communications, generate best solutions and deliver information in a timely fashion to uphold high Quality Assurance standards

Builds strong, cohesive partnerships between McDonald's and suppliers to facilitate adherence to and greater understanding of QA best practices

Manages the supplier complaint incidence and completes trend analysis to develop effective supplier action plans, incorporates performance into supplier business reviews.

Regularly visits stores to observe, check, monitor and provide retraining when necessary to ensure compliance with Quality Assurance standards and procedures

Reviews feedback from customer to ensure the product meets specification and develop market action plans when necessary

Crisis Management

Lead & identifies ways to manage a crisis situation, or redesigns the processes without compromising food safety and food quality

Develops contingency plans to effectively manage crisis situations in future

Lead the process of providing follow up training, implementation of action plans to prevent reoccurrence

Health & Safety

Proactively participates in the on-going management of health and safety in the workplace by performing all duties with due care to the health and safety of self and others within the guidelines of the relevant policies and procedures and by following reporting guidelines for accidents, hazards and potential hazards.

Works with cross functional team to develop implementation plans

Reviews implementation with operations and makes recommendations for improvement.

Workflow Management

Balances individual and supplier project workloads to maximise progress against key deliverables.

Leads and is accountable for population and maintenance of QA databases and master files.

Develop & implements systems to streamline and gain supply chain efficiencies. Manages project plans for implementation of

Participates in and may drive formulation of company policies for emerging issues (e.g. animal welfare, GMO, product ingredients).

People

Role models the utilization of effective people systems within the Quality Assurance Department

Exemplifies ethical standards and corporate values through actions and decisions.

Builds strong, cohesive partnerships between McDonald’s and our major suppliers.

Foster teamwork and coordination among major suppliers.

Provide consistent coaching to team members, suppliers for continuous improvement.

Customer Support

Provides technical assistance to the Customer Recovery Function to ensure customer complaints and enquiries regarding food and packaging are managed efficiently and effectively.

Manages the development, communication and implementation and maintenance of a system for reporting, retrieval and trend analysis of customer complaints and uses information to develop effective supplier action plans.

Organizational Capacity

Manages multi-faceted complex projects, demanding project schedules while providing strong leadership in a calm and focused environment.

Ability to engage with government stakeholders such as MOH and JAKIM

Ability to conduct academic presentation in seminar and talk

Be accountable for prioritization of projects. Addresses barriers to achieving results of lagging performance.

Monitors organizational resources to ensure that strategic priorities achieved and the business plan is fully executed.

Shares areas of knowledge, unique experiences or key skills with others.

Networks, communicates and builds alignment with key stakeholders. Positively influences others and collaborates in ways that inspire others to take action and/or change perspective.

Self-starter with a strong drive for results & strong sense of ownership

Results & Business Oriented and possesses the ability to proactively finding practical solutions and partner with them to achieve the desired outcome

Key Qualifications:

Degree in food-related discipline such as food science, microbiology, chemistry, or food industry management.

A minimum of 5 year of relevant Quality Assurance management experience in food manufacturing/ poultry processing/ restaurant, will be an added advantage.