Program Manager

Whale Cloud Technology Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm is seeking a Program Manager to oversee a portfolio of IT projects within financial services in Kuala Lumpur. This role involves leading project managers, ensuring compliance with regulatory requirements, and engaging with stakeholders. Ideal candidates will have over 15 years of IT project management experience, with a focus on insurance domains and a strong understanding of SDLC methodologies. Relevant certifications are preferred, making this an excellent opportunity for a seasoned professional.

Qualifications

• 15+ years of IT project/program management experience.
• At least 5 years in general or motor insurance domains.
• 3 years managing project managers.

Responsibilities

• Oversee a portfolio of IT projects within financial services.
• Lead multi-project programs within insurance or fintech domains.
• Ensure compliance with regulatory requirements.

Skills

IT project/program management experience

Leadership

Stakeholder engagement

Analytical problem-solving

Education

Bachelor’s degree in IT, Computer Science, or related field

Master’s degree

Tools

Agile methodologies

Scrum

Waterfall

Project management certifications (PMP, PgMP, PRINCE2)

ITIL Foundation

Job description

As the Program Manager, you will oversee a portfolio of IT projects within financial services, ensuring alignment with business objectives and regulatory requirements.

Program Leadership & Governance

Lead multi-project programs within insurance or fintech domains; provide direction, support, and performance management to project managers; establish governance frameworks and reporting structures; ensure compliance with regulatory requirements.

Planning & Delivery Management

Develop and maintain integrated program plans covering timelines, dependencies, resources, risks, and budgets; monitor project progress and drive corrective actions; coordinate cross-functional delivery teams; facilitate decision‑making and escalation.

Stakeholder Engagement

Serve as primary point of contact for senior leadership and sponsors; present program status, dashboards, financial updates, and risk assessments; build relationships with business units, operations, compliance, technology leads, and vendors.

Risk, Compliance & Quality Assurance

Identify, assess, and manage program‑level risks, dependencies, and constraints; ensure deliverables adhere to internal policies, cybersecurity standards, and regulatory expectations; conduct program reviews, retrospectives, and continuous improvement.

Financial & Resource Management

Own program budget planning, forecasting, and cost control; optimize resource allocation across projects; support procurement and vendor management activities including contract negotiation and performance evaluation.

Skills & Requirements

• 15+ years of IT project/program management experience with at least 5 years in general or motor insurance domains and 3 years managing project managers.
• Bachelor’s degree in IT, Computer Science, Business, or related field; Master’s degree a plus.
• Strong understanding of SDLC methodologies (Agile, Scrum, Waterfall, Hybrid) and financial systems.
• Familiarity with regulatory frameworks and cybersecurity standards in financial services.
• Certifications such as PMP, PgMP, PRINCE2, Agile certifications (CSM, SAFe, PMI-ACP) or ITIL Foundation preferred.
• Excellent leadership, communication, stakeholder engagement, analytical, problem‑solving, and decision‑making skills.

Company: Whale Cloud Technology Co., Ltd.