Production Client-Server Operations Engineer

Commerz Global Service Solutions; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global service solutions provider is seeking a Technical Support Analyst in Kuala Lumpur, Malaysia. The role involves ensuring service level agreements are adhered to while maintaining high availability and performance of monitored systems. Candidates should have professional training in computer studies, strong communication, and analytical skills, coupled with practical knowledge in service management processes. Familiarity with Unix and Windows is essential, along with experience using relevant tools like Service Now and Dynatrace.

Qualifications

• High level of responsibility and teamwork required.
• Good practical knowledge in Service-management Processes expected.
• Experience updating and documenting SOPs and training manuals.

Responsibilities

• Ensure the Service Level Agreements (SLA) are adhered to.
• Monitor servers, applications, databases, and storage performance.
• Provide technical support to end users by resolving client-server related issues.

Skills

Unix commands

Linux infrastructure

Windows commands

Service management processes

Communication skills

Analytical skills

Education

Relevant professional training in computer studies

Tools

Service Now

Dynatrace

Tivoli

UC4

Job description

A global service solutions provider is seeking a Technical Support Analyst in Kuala Lumpur, Malaysia. The role involves ensuring service level agreements are adhered to while maintaining high availability and performance of monitored systems. Candidates should have professional training in computer studies, strong communication, and analytical skills, coupled with practical knowledge in service management processes. Familiarity with Unix and Windows is essential, along with experience using relevant tools like Service Now and Dynatrace.