Product Trainer/Specialist

Senheng; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading electronics retailer in Kuala Lumpur seeks a Training Specialist to identify training needs and evaluate training effectiveness. Responsibilities include creating training materials and conducting sessions for internal teams and customers. Candidates must have a Bachelor's Degree in a relevant field and proficiency in Microsoft Office. Fresh graduates are welcome to apply. Travel is required, and the role is based in Pandan Jaya, Ampang.

Benefits

Structured training

On-the-job training

Nearby public transport access

Qualifications

• Strong interpersonal skills for relationship building.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Willingness to travel using own vehicle.

Responsibilities

• Identify training gaps for various audiences.
• Evaluate the impact of training programs.
• Create engaging training materials.
• Conduct training sessions for employees and customers.

Skills

Basic product knowledge on electric and electronic items

Interpersonal skills

Communication skills

Microsoft Office skills

Education

Bachelor's Degree in Marketing/Business Management/Business Administration

Job description

Needs Assessment

• Needs Assessment: Identifying training gaps and determining the specific knowledge and skills needed for different audiences.
• Cross-Functional Collaboration: Working closely with product development, sales, marketing, and support teams to gather feedback and ensure training aligns with business goals.
• Stakeholder Communication: Communicating training needs, progress, and results to relevant stakeholders.
• Feedback Collection: Gathering feedback from participants on the effectiveness of the training and using it to improve future programs.

Evaluation & Improvement

• Training Effectiveness Assessment: Evaluating the impact of training programs on participant knowledge, skills, and performance.
• Data Analysis: Analyzing training data to identify areas for improvement and make data-driven decisions about training strategies.
• Continuous Improvement: Implementing changes and updates to training materials and delivery methods based on feedback and evaluation results.

Product Expertise

• Staying Current: Maintaining a deep understanding of the company's products, including features, updates, and competitive landscape.
• Product Knowledge Sharing: Acting as a subject matter expert on the product and providing ongoing support to users.
• Curriculum Design: Creating engaging and effective training materials, including presentations, manuals, videos, and online learning modules.
• Instructional Methods: Choosing appropriate teaching methods, such as instructor-led training, virtual classrooms, or on-the-job training.
• Content Delivery: Conducting training sessions for both internal teams (employees) and external audiences (customers, partners).
• Training Materials Maintenance: Ensuring all training materials are up-to-date and relevant to current product versions and features.

Requirements

• Bachelor's Degree in Marketing/Business Management/Business Administration.
• Preferably has basic product knowledge on electric and electronic items.
• Willing to travel (own vehicle).
• Strong interpersonal skill and communication skills with aptitude in building relationships among the team.
• Microsoft Skills Literacy (Excel, Word and PowerPoint).
• Willing to work at Pandan Jaya, Ampang.
• Fresh graduates welcome to apply.
• Nearby public transport (10mins walk from Pandan Jaya LRT Station).
• Structured training & On-the-job training.