Product Specialist

DKSH Group; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading global company in Kuala Lumpur is seeking a Product Specialist to manage sales operations in the Dentall channel. The ideal candidate will have a degree in a Science- or Medical-related discipline and at least one year of experience in a similar role. Responsibilities include visiting customers to generate orders, conducting product demonstrations, and maintaining customer data. Strong communication and negotiation skills are essential, and the role requires willingness to travel and engage with multiple stakeholders.

Qualifications

• Minimum one year experience in a similar role.
• Willingness to travel outstation and cover multiple areas.

Responsibilities

• Manage day-to-day operating expenditures against budgets.
• Provide input to medical sales plans based on experience.
• Track self/team progress against key performance indicators.
• Call/visit customers to solicit orders and demonstrations.
• Conduct product demonstrations and emphasize benefits.
• Prepare quotations in accordance with policies.
• Report on competitor activities.
• Maintain customer data in CRM databases.
• Execute activities to enhance sales processes and satisfaction.
• Maintain customer complaints log and follow up.
• Respond to customer orders and queries.
• Work internally to ensure timely delivery of products.

Skills

Basic knowledge of industry and selling skills

Strong communication skills

Negotiation skills

Basic knowledge of regulatory requirements

Proficiency in Excel, Word, and PowerPoint

Good command of English

Education

Degree in a Science- or Medical-related discipline

Job description

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Title: Product Specialist

Location: Kuala Lumpur, MY, MY

Global Business Unit: HEC

Job Function: Sales

Requisition Number: 219224

Description:

Job Summary

The incumbent works closely with the Sales Manager in managing the Dentall channel.

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

Functional Skills and Knowledge

• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken

Education

Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.