Procurement cum Customer Services Coordinator

Esmalglass Itaca (Malaysia) Sdn Bhd; Johor Bahru; On-site; MYR 60,000 - 80,000; Full time

Job summary

A multinational company in Johor Bahru is seeking a Procurement cum Customer Services Coordinator to manage procurement and customer service functions. The ideal candidate will have a Bachelor's degree and at least 5 years of relevant experience, along with strong organizational and communication skills. Responsibilities include direct material purchasing, logistics coordination, and customer communication management. This role offers a dynamic work environment with opportunities for career growth and development.

Benefits

Competitive benefits package

5-day work week

Opportunities for career growth

Qualifications

• Minimum of 5 years of proven experience in procurement, supply chain, or customer service roles.
• Solid knowledge of SAP or other ERP systems.

Responsibilities

• Manage direct material purchasing to support production and operations.
• Conduct demand forecasting and planning to maintain optimal stock levels.
• Oversee inventory management processes, ensuring accuracy and availability.
• Coordinate logistics and transportation to ensure timely deliveries.
• Handle customer orders from receipt to delivery.
• Serve as the key point of contact for customer communication.

Skills

Strong organizational skills

Excellent communication skills

Problem-solving skills

Multitasking ability

Education

Bachelor’s degree in business administration, Supply Chain, or a related field

Tools

SAP or other ERP systems

Job description

Procurement cum Customer Services Coordinator

We are seeking a proactive and detail-oriented Procurement & Customer Services Coordinator to join our team. This role combines procurement, customer service, and administrative functions to ensure smooth business operations and strong customer satisfaction. The ideal candidate will be highly organized, with excellent communication skills, and the ability to manage multiple tasks efficiently. We offer a fantastic opportunity to grow within a dynamic and international work environment.

Responsibilities

Procurement & Supply Chain

• Manage direct material purchasing to support production and operations.
• Conduct demand forecasting and planning to maintain optimal stock levels.
• Oversee inventory management processes, ensuring accuracy and availability.
• Coordinate logistics and transportation to ensure timely deliveries.
• Handle indirect material purchases, including packaging, stationery, and PPE.
• Manage procurement of services such as transportation, equipment repair, air conditioning, cleaning, security, insurance, and rental agreements.

Customer Service

• Manage customer orders from receipt to delivery.
• Prepare and maintain documentation for orders and shipments.
• Arrange delivery schedules in coordination with logistics providers.
• Serve as the key point of contact for customer communication, ensuring timely updates and issue resolution.

Front Office & Administration

• Handle customer enquiries via phone, email, and in-person.
• Prepare reports on procurement, sales, and service activities.
• Execute SAP system transactions related to procurement, sales, and inventory.

Qualifications

• Bachelor’s degree in business administration, Supply Chain, or a related field.
• Minimum of 5 years of proven experience in procurement, supply chain, or customer service roles.
• Solid knowledge of SAP or other ERP systems.
• Strong organizational and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to multitask and work under pressure.

Benefits

We offer the opportunity to work in a dynamic and collaborative work environment with opportunities for career growth and professional development. We also offer a competitive benefits package, a 5-day work week and a supportive leadership team.