Process Executive - Sales Admin

Infosys; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global IT services company is looking for a Sales Support professional based in Malaysia, Selangor. The role involves assisting client managers in generating quotes, maintaining relationships with stakeholders, and managing incoming quotation requests. Candidates should have a diploma or degree in Business, over 2 years of experience in a Sales Support role in the IT industry, and strong problem-solving skills. This position offers opportunities for mentorship and professional growth.

Qualifications

• More than 2 years’ experience in a Sales Support role in the IT industry.
• Good understanding of the sales/buying cycle.
• Meticulous and detailed in numbers.

Responsibilities

• Assist client manager in generating quotes for fast turnaround.
• Responsible for information gathering and data consolidation for quotes.
• Handle incoming quotation requests, including overseas requests.
• Maintain good relationships with decision makers and stakeholders.

Skills

Sales Support

Problem-solving

Client management

Mathematics

Excel

Microsoft Outlook

Education

Diploma or degree in Business or related field

Job description

Responsibilities

• Assist client manager in generating quotes to facilitate fast turnaround time. This might involve a degree of product pricing knowledge.
• Responsible for information gathering and data consolidation of each quote request.
• Handle incoming quotation requests, including overseas requests from other NTT offices.
• Frequent follow‑up calls required to achieve client request closure within the given SLA.
• Process and follow‑up on dispute cases or open issues within the given SLA.
• Deal with external and internal queries in a professional, client‑oriented manner.
• Close alliance with vendors to obtain their quotations and assist deal registrations if required.
• Establish and maintain good relationships with decision makers, internal and external stakeholders.
• Responsible for QA process.
• Provide mentorship and guidance to new joiners.
• Assist in order submission if required.
• Any other duties and responsibilities assigned by management or superiors as and when necessary.

Requirements

• Diploma or degree in Business or any related field.
• More than 2 years’ experience in a Sales Support role in the IT industry.
• Good in English, Mathematics, Excel and Microsoft Outlook.
• A good understanding of the sales/buying cycle and ability to handle dispute cases.
• Good problem‑solving skill.
• Meticulous and detailed in numbers.