Process Executive

Cognizant; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology company is seeking a Process Executive fluent in Arabic to moderate online content, ensuring compliance with guidelines. Responsibilities include reviewing user-generated content, identifying trends, and meeting key performance indicators in a fast-paced environment. Candidates must possess strong attention to detail, analytical skills, and a willingness to work with sensitive content. This entry-level role requires a graduate or diploma, and a maximum of 3 years of experience in a related field.

Qualifications

• 0-3 years of relevant experience required.
• Excellent written, reading & spoken Arabic skills.
• Basic English communication skills.

Responsibilities

• Moderate content to ensure compliance with guidelines.
• Review user-generated and editorial content.
• Identify trends and raise issues as necessary.
• Meet daily KPIs while maintaining confidentiality.

Skills

Ability to work independently

Experience with social networking

Interest in social media

Quick learner

Strong attention to detail

Excellent analytical skills

Education

Graduate or Diploma

Job description

Job Title: Process Executive - Arabic

Job Location: Kuala Lumpur, Malaysia

Job Description

The project involves content review (videos/images/text) in the online space for one of the largest technology giants.

Role & Responsibilities

• Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines
• Gaining full understanding and in-depth knowledge of client policies and guidelines
• Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
• Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
• Identifying improvement opportunities and solutions to problems
• Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and elevate issues outside of the established policies
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
• Ensure on meeting daily KPIs
• Ensures that the process is followed correctly in Service Operations
• Ability to learn to work with customer internal tools
• Maintain a high degree of confidentiality while meeting strict deadlines

Educational Requirement

Graduate or Diploma

Relevant Experience and Minimum # of Years/ Months

0-3 years

Required Skills

• Ability to work independently
• Experience with social networking (or similar programs) Internet Savvy
• Interested in social media and current events (trending topics, viral news etc.)
• Quick learner and adaptable to learn new processes, concepts, and skills
• Be organized and able to manage time and tasks efficiently
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Have a neutral mindset towards different content that needs classification, regardless of the content itself
• Result-oriented, self-motivated, independent and inquisitive
• Able to thrive in a fast-paced and team oriented environment
• Excellent analytical and research skills

Technical Skills

• Excellent written, reading & spoken communications skills in Arabic Language and understanding of local culture
• Good communications skills (English)
• Online community experience and exposure
• Experience with confidential information collection and management (preferable)

Other Requirements

• Willing to work in 24x7 environment
• Should be comfortable working with explicit & sensitive content
• Ability to manage critical situations with minimum supervision
• Good interpersonal and communication skills

About Cognizant

Cognizant (Nasdaq: CTSH) engineers’ modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.