Process Architecture Manager (Retail)

MR DIY International; Seri Kembangan; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global home improvement brand is looking for a Retail Process Architecture Manager to lead process delivery and business process mapping. The role requires a Bachelor's degree and 8-10 years of experience in retail or logistics, focusing on process architecture, improvement initiatives, and stakeholder education to enhance operational efficiencies. Join a dynamic team dedicated to pioneering international retail standards and practices.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 8–10 years of professional experience in retail or logistics.
• Expertise in Business Process Mapping.

Responsibilities

• Maintain the process meta-model and repository operation.
• Conduct Business Process Mapping (BPMN) with clear outputs.
• Author and maintain Process Standards for Retail Operations.

Skills

Process mapping expertise

Lean Six Sigma principles

Project management

Technical writing

Quality assurance

Education

Bachelor's degree in Business Administration

Job description

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.

Job Summary

The Retail Process Architecture Manager builds the true north for our process delivery — undertake stewardship to the Distribution Centre (DC) and Retail process architecture, Business Process Mapping (BPMN) maps and standards that connect daily work to performance outcome.

Responsibilities

• Maintain the process meta‑model (IDs, naming, mapping, versioning, lifecycle status) and repository operation (permissions, review workflow, change history, search)
• Conduct Business Process Mapping (BPMN) with lanes, inputs/outputs, system, performance controls and RASCI tags.
• Author and maintain Process Standards and Visual Procedure templates with clear performance linkages and usability for Retail Operations and DC users.
• Provide (to DC and Retail Operations) End-to-End Value Stream design stewardship. Uphold architecture guardrails, controls and role ownership.
• Create architecture deliverables (E2E flow blueprints, capability maps) that support decision‑making.
• Spot automation/AI opportunities early and feed the Improvement & Automation pipeline with well‑framed candidates.
• Educate stakeholders on process design, performance measures, publish architecture updates and deprecations.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• A minimum of 8–10 years of professional experience, preferably with exposure to retail, store operations, Distribution Centre (DC), or logistics.
• Process mapping expertise (i.e. Business Process Mapping).
• Lean Six Sigma principles and tools to drive improvement initiatives.
• Document repository administration and lifecycle control.
• Project management and cross‑functional facilitation.
• Business architecture methods (value streams, capability mapping).
• Technical writing for standards and procedures; usability and findability design.
• Quality assurance for diagrams/standards; coaching and enablement of SMEs.