Presales Solution Partner

Orange Business Services; Ipoh; Hybrid; MYR 70,000 - 100,000; Full time

Job summary

A leading telecom company in Malaysia is seeking a technical support professional to engage with customers, provide design support for their solutions, and contribute to bid strategies. The ideal candidate has 7+ years of experience in telecom or IT, with a strong background in enterprise solutions. This role offers a flexible hybrid working environment and numerous professional development opportunities.

Benefits

Global opportunities

Flexible working hours

Professional development programs

Health and well-being benefits

Employee Referral Program

Qualifications

• Proficient in creating effective solution designs for complex customer needs.
• Ability to engage with internal teams at a detailed level.
• Minimum of 7 years in customer-facing roles.

Responsibilities

• Participate in bid qualification and definition of bid strategies.
• Provide design support for customer solutions.
• Support sales with solution validation and costing.

Skills

Technical knowledge in various Enterprise solutions

Networking (MPLS, Internet, P2P)

UCC solutions

Cloud technology (AWS, Azure, GCP)

M2M/IoT understanding

Education

7+ years relevant work experience in telecom or IT

3+ years in pre-sales engineering

Tools

SD WAN Solution tools (Fortinet, Cisco)

UCC tools (Zoom, Microsoft)

Job description

Votre rôle

Key Responsibilities

• Participate in bid qualification and definition of the bid strategy for Mid to large or non-standard sales projects relating to all OBS Business Units solutions line (including in future OBS’s strategy BUs).
• Provide design support for both new and existing customers requiring Orange Business Services Solutions across WAN, LAN, unified communications, security, IoT, service management in support of sales.
• Support customer facing team members to complete solution design validation and costing activities
• Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems and processes in order to develop quality / approved technical proposals to customers.
• Maintain a high degree of technical knowledge of all Orange Business products, services and solutions sets.

Requirements:

(I) Knowledge : Possesses sound technical knowledge in various Enterprise solutions

• Will be responsible to support ASEAN Sales team and provide Networking (MPLS, Internet, P2P, Campus LAN, WIFI, SDWAN, SDLAN), UCC solutions (ET, IPT, VoIP, Video, Telepresence, Contact Center), Cloud (AWS, Azure, GCP) and M2M/IoT solution.
• Experience in sales support and design of enterprise IT solutions:
• SD WAN Solution, such as Fortinet, VeloCloud, Cisco, Silverpeak
• Technical Experience in UCC OR UC such as Zoom, Microsoft, Cisco
• Knowledge of LAN, WAN & Voice integration is highly desirable
• Working knowledge & experience with controls such as firewalls, proxy, internet protection (Zscaler & others)
• Understanding of cloud technology is highly desirable
• knowledge of M2M/IoT is a plus
• Proven ability to collect and interpret customers’ requirements to produce cost effective and efficient solutions designs to meet complex needs of our customers
• Knowledge in any other principles is an advantage

(Ii) Ability to: engage at a detailed technical level

• engage and partner with internal team members at a detailed technical level
• deliver proposals which articulate Orange value for the benefit of the customer
• understand key partner and vendor products as required to deliver fully integrated solutions
• Technical knowledge to facilitate design of managed services
• Ability to work independently to achieve an outcome

Education / Experience

• Minimum 7 years related work experience in customer facing organizations within the telecom or IT industry or equivalent
• 3+ years of experience in pre-sales engineering within the telecom industry or equivalent
• Experience in technology and/ or management consulting is a plus
• Proven track record in creating and positioning solutions to customer needs
• Industry-wide knowledge / market leadership in Services / Security / Unified Communications & Collaboration / Infrastructure.
• Knowledge of M2M / IoT a plus
• Personal and professional credibility to challenge customer assumptions / internal responses.

Le plus de l'offre

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

Entité

Orange Business International

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

Contrat

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