Pioneer Talent Program - Customer Service Representative (Chinese Speaker)

Hospitable.com; Malaysia; Remote; MYR 36,000 - 60,000; Full time

Job summary

Hospitable.com is seeking candidates for its Pioneer Talent Program, focusing on customer support operations in the crypto ecosystem. This full-time role, ideal for early-career professionals, offers hands-on training and mentorship, requiring fluency in English and Mandarin and a passion for blockchain technology.

Benefits

Remote flexibility

Global team & cutting-edge Web3 work

Fast-moving environment with strong ownership

Qualifications

• 1+ year in customer service (finance or e-commerce preferred).
• Fluency in English and Mandarin required.
• Strong communication and problem-solving skills.

Responsibilities

• Handle high-volume live chats & ticket inquiries.
• Provide accurate, prompt, and comprehensive responses.
• Document requests, handle complaints, and follow up for resolution.

Skills

Problem-solving

Communication

Customer service

Education

Degree or diploma

Job description

Crypto Jobs

Job Description

Type: Full-Time (For early-career professionals – up to 5 years of experience)

The Pioneer Talent Program is Binance’s early-career path offering hands-on training, mentorship, and experience across its blockchain ecosystem. This role focuses on customer support operations, helping users on the world’s largest crypto platform.

• Handle high-volume live chats & ticket inquiries
• Provide accurate, prompt, and comprehensive responses
• Document requests, handle complaints, and follow up for resolution
• Work cross-functionally with other departments
• Deliver empathetic and solutions-focused support
• 1+ year in customer service (finance or e-commerce preferred)
• Fluency in English and Mandarin (required)
• Degree or diploma
• Strong communication and problem-solving skills
• Comfortable with shift work and high-pressure environments
• Interest in crypto/blockchain
• Integrity, responsibility, and a strong team spirit
• Global team & cutting-edge Web3 work
• Remote flexibility
• Fast-moving environment with strong ownership

Billing Operations & Strategy Specialist - United States

Billing Operations & Strategy Specialist - United Kingdom