Personal Financial Consultant (Nationwide)

AFFIN Group; Penang; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their team in Penang. This role offers the chance to excel in sales and marketing of banking products while ensuring exceptional customer service. You will be responsible for achieving various financial targets, managing customer inquiries, and leading promotional activities. Ideal candidates will have a strong sales acumen and a proactive attitude, thriving in a dynamic environment. Join a team that values commitment and strives to make a difference in the community through social responsibility initiatives.

Qualifications

• Minimum 2 years’ experience in sales and marketing for banking products.
• Possess strong sales and marketing acumen.

Responsibilities

• Achieve financing and credit card targets as assigned.
• Provide exceptional customer service and manage complaints.
• Ensure compliance with statutory and regulatory requirements.

Skills

Sales and Marketing

Communication Skills

Interpersonal Skills

Problem Solving

Proactive Attitude

Education

Bachelor’s Degree

Diploma

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Accountabilities

Job Description

1. Achieve PFC ASB Financing, Smart Money, Education Financing, Personal Financing, ASNB Variables, Bancassurance & Banca Takaful, Credit Card targets as assigned.
2. Achieve branch business referral target as assigned.
3. Execute sales plan and strategies to achieve the targets assigned.
4. Scrutinize customers and applications to prevent fraud and losses.
5. Processing and submission of new loan applications to Consumer Credit Department (CCD).
6. Follow up with CCD for approval, acceptance and disbursement process.
7. Consumer Operation Department (COD) for after sales services and credit related matters.
8. Identify potential customers to cross sell the Bank’s products and services.
9. Ensure compliance with statutory and regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS etc.
10. Provide exceptional customer service.
11. Manage customer enquiries and complaints.
12. Provide trainings/ briefing on products in BM’s absence.
13. To lead the branch in promotional activities and campaigns for Loan, Wealth, Bancassurance and Takaful during BM’s absence.
14. To manage and undertake ad-hoc assignments as assigned by Management from time to time.
15. Social commitment activities involvement (CSR).
16. To ensure highest standard of branch housekeeping and workstation.

Requirements

1. Bachelor’s Degree or Diploma in any relevant discipline.
2. Minimum 2 years’ experience in sales and marketing for banking products.
3. Possess relevant product licenses is an advantage.
4. Possess strong sales and marketing acumen.
5. Good communication and interpersonal skills.
6. Able to work independently and in a team with minimal supervision.
7. Proactive and possesses can-do attitude.