People Services Senior Generalist: HR Ops & ServiceNow

Sanofi US; Petaling Jaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global healthcare leader is seeking a People Services Senior Generalist in Selangor, Malaysia. This role involves managing People Services operations, providing support to employees, ensuring compliance with policies, and developing standard operating procedures. Candidates should have a Bachelor's degree in HR or related fields and 3-5 years of relevant experience, with strong skills in communication, customer service, and attention to detail. Join us to make a meaningful impact in people's lives.

Qualifications

• 3-5 years of experience in HR or related field.
• Experience in a multicultural environment is a plus.

Responsibilities

• Provide cross-sectional support to employees, managers, P&C, and PS.
• Handle queries through the ticket tools used within People Services.
• Develop and maintain standard operating procedures (SOPs).
• Support testing of new functionality or implementations of ServiceNow.
• Ensure compliance with both internal and country-specific data privacy policies.

Skills

Basic understanding of HR processes and activities

Proficiency in English (advanced level)

Proficiency in Microsoft Office, particularly Excel

Familiarity with People Services tools (e.g., Workday, ServiceNow)

Strong attention to detail and ability to meet deadlines

Excellent communication and interpersonal skills

Customer service orientation and problem-solving abilities

Adaptability, teamwork, and willingness to learn

Awareness of data privacy rules (e.g., GDPR)

Take the lead mindset, able to guide team members

Education

Bachelor's degree in HR, Business Administration, or related field

Tools

Workday

ServiceNow

Job description

A global healthcare leader is seeking a People Services Senior Generalist in Selangor, Malaysia. This role involves managing People Services operations, providing support to employees, ensuring compliance with policies, and developing standard operating procedures. Candidates should have a Bachelor's degree in HR or related fields and 3-5 years of relevant experience, with strong skills in communication, customer service, and attention to detail. Join us to make a meaningful impact in people's lives.