People Services Officer Tier 1 (Urdu Speaker)

FrieslandCampina; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading dairy company in Malaysia is searching for a People Services Officer Tier 1 to handle first-line HR support and employee requests. This role is vital in providing timely HR services across Asia. Ideal candidates will have a degree in HR or related fields, 2-4 years of HR experience, and fluency in Urdu. The position demands strong multitasking and collaboration skills in a fast-paced environment, offering a chance to contribute to HR projects and processes.

Benefits

Flexible Working Arrangements

Qualifications

• Minimum 2 - 4 years of work experience in HR Operations or Shared Services.
• Ability to manage multiple priorities effectively.
• Experience in handling complex HR processes.

Responsibilities

• Process 1st line employee requests for HR support.
• Manage end-to-end service requests including onboarding and workforce administration.
• Handle complex changes in HR and time registration systems.

Skills

Urdu (Fluent)

Data management

Multitasking

Collaboration

Adaptability in fast-paced environments

Education

Degree in HR, Communications, or a related field

Job description

24d ago , from Dutch Lady Milk Industries

People Services Officer Tier 1

The purpose of the People Services Officer Tier 1 is to process 1st line employee requests. This role is responsible for providing timely and effective 1st line HR support to employees. This role is a regional role, supporting ASIA & MEPA countries.

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you’re not sure if you’re the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

Minimum Requirements

• Degree in HR, Communications, or a related field or equivalent by experience
• Minimum 2 - 4 years of working experience in HR Operations and/or HR Shared Services environment
• Ability to work with data
• Proven ability to manage multiple priorities
• Work well in a fast‑paced complex environment
• Must be able to speak Urdu fluently.
• Flexible Working Arrangements
• Close Collaboration working in Teams
• Global & Regional Exposure

Incoming Requests

• Processing end to end service requests on for example, hours and declarations, workforce administration, contracting, onboarding, learning administration, total rewards.
• Keeping knowledge in our HR tools up to date.
• Connecting data from various HR systems.

Changes and Registration

• Handling complex changes with standard deviations, processing them in the HR and time registration systems
• Informing the employee regarding the question asked
• Carrying out standard checks on the work using the 4-eye principle
• Processing changes and corrections retroactively
• Processing complex HR processes and employment conditions for multiple employees

Projects

• Carrying out temporary activities regarding HR projects within HR Services • Helps in operational execution of projects
• Keeping processes and work instructions up to date within the areas of responsibility
• Continuously standardize processes in order to transfer them from Tier 1 to Tier 0 •
• Formulating, in collaboration with Tier 2, standard solutions and/or procedures for common questions, activities or problems