Payment Operations Analyst 2

Citi; Penang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial institution in Penang is seeking a Payment Operations Analyst to enhance cash management operations. This role requires at least 2 years of experience, effective communication skills, and knowledge of Malaysia's Foreign Exchange Policy being advantageous. Responsibilities include processing payments, optimizing workflows, and ensuring compliance with regulations. You will work within a collaborative team to implement technology solutions to improve business processes and enhance service quality.

Qualifications

• 2 years of experience in a related role.
• Effective verbal and written communication skills.
• Ability to analyze information and present findings effectively.

Responsibilities

• Process payments and receivables related activities.
• Act as a subject matter expert and recommend process improvements.
• Communicate with external clients for payment confirmations.

Skills

Effective verbal skills

Effective written skills

Effective analytic skills

Presentation skills

Knowledge on Malaysia Foreign Exchange Policy

Education

Bachelor’s/University degree or equivalent experience

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We’re currently looking for a high caliber professional to join our team as Payment Operations Analyst (Internal Job Title: Cash and Trade Proc Analyst 2 - C10) based in Penang, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

The Cash and Trade Proc Analyst 2 is an intermediate level role responsible for managing technology projects throughout the entire system development lifecycle in coordination with the Transaction Services team. The overall objective is to research and implement sustainable technology solutions, increase efficiency and reduce costs.

Responsibilities

• Processing of payments and receivables related activity
• Ensure transactions are processed efficiently, act as a SME (subject matter expert) and recommend process improvements
• Email contact with external clients to obtain necessary payment confirmation
• Anticipate and respond to requests for deliverables with internal and external clients and vendors.
• Recommend improvements to the daily workflow for a medium sized Cash Operations unit
• Recommend new work processes / technological improvements for cash management team in conjunction with identifying and resolving individual problems
• Carry-out non-routine cash operations
• Provide evaluative solutions for cash management issues based on analysis of information, precedent, and acquired technical experience
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 2 years of experience in a related role
• Effective verbal and written skills
• Effective analytic and presentation skills
• Knowledge on Malaysia Foreign Exchange Policy will be advantage

Education

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Transaction Services

Job Family

Cash Management

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

View Citi’s EEO Policy Statement and the Know Your Rights poster.