Partner Growth & Agility, Associate Account Manager - Japanese Language (Kuala Lumpur)

Expedia Group; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading travel technology company based in Malaysia is seeking a proactive individual to join the Partner Growth & Agility, Competitiveness Agility Team. This position involves driving growth through optimizing hotel rates, collaborating with partners, and enhancing market competitiveness. The ideal candidate should have a Bachelor’s degree, native Japanese proficiency, and a background in hotel sales or account management. Competitive benefits and a dynamic work environment are offered.

Benefits

Travel perks

Flexible work model

Career development resources

Qualifications

• 1-3 years of experience in hotel sales/revenue management, account management, inside sales, or business development preferred.
• Proven follow-up/persistence when facing challenging situations.
• Excellent organization and time management skills.

Responsibilities

• Optimize rate and availability competitiveness on the Expedia platform.
• Educate hotel partners on self-service features available on Expedia Partner Central.
• Coordinate with account management teams for aligned competitiveness across markets.

Skills

Native proficiency in Japanese

Business-level proficiency in English

Strong team working skills

Outstanding listening and influencing skills

Ability to communicate effectively

Ability to work independently

Education

Bachelor’s Degree in a related field

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and we know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to team

Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.

The Partner Growth & Agility, Competitiveness Agility Team primary responsibility is to ensure that Expedia Group’s hotels, and all accommodations types in our high demand APAC markets have great rates and room types available for the Expedia Group travelers (including travelers from B2B Demand Partners) at all times.

The Partner Growth & Agility, Competitiveness Agility Team will also continuously work with Expedia Group’s hotel and accommodation partners to help them improve their end‑to‑end competitive position taking the most from their participation in the Expedia marketplace.

You will work as part of a team, with the primary goal of improving the conversion rate for our high‑demand markets. You will closely work in collaboration with other in‑market account management teams to ensure the right and competitive conditions across high‑demand markets and ultimately provide the best product on EG‑branded sites as well as those of our B2B Demand partners.

In this role, you will:

• This is a predominantly phone‑based role, and you will be reaching out to a portfolio of existing accommodation partners each day. You will closely work with these hotel partners to:
• Optimize rate and availability competitiveness on the Expedia platform to increase customer conversion
• Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
• Coordinate with other account management teams to secure an aligned and effective level of competitiveness across high‑demand Asia Pacific markets
• Educate hotel partners on the self‑service features available on Expedia Partner Central to make them independent in managing all the core aspects of our marketplace and make the mutual business more sustainable over the partners’ lifecycle
• Re‑establish core fundamentals to re‑engage with dormant hotel partners
• Take time to shop our sites as a traveler would to identify issues that may not have been identified by our automated shopping tools and help to identify additional root causes of uncompetitiveness

Experience and qualifications:

• Bachelor’s Degree in a related field; or Equivalent related professional experience
• Native proficiency in Japanese
• Business‑level proficiency in English
• 1-3 years of experience in hotel sales/revenue management, account management, inside sales or business development preferred
• Able to work independently as well as be a strong team worker, ensuring the whole team wins
• Demonstrate ability to work based on a variety of targets, goals and/or strategic objectives set by the leadership team
• Appetite for innovative technology, fast‑changing business environment, robust data‑driven analysis
• Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
• Ability to effectively communicate to various levels and through a variety of communication channels
• Ability to handle objection, secure commitments and be resilient
• Possesses outstanding listening, investigating and influencing skillsHungry, determined, motivated, willing to take action and results‑focused
• Organization and time management skills, rigor, attention to details
• Proven follow‑up/persistence when facing challenging situations
• Ability to multi‑task effectively and be able to change gears quickly without skipping a beat
• Ability to perform under pressure and think on your feet in a fast‑paced environment
• Open to feedback for continuous improvement
• Relationship builder; earns the confidence of others
• Bridges and sustains solid partnerships based on mutual support through a collaborative style

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award‑winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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